System Training Instructor (Child Welfare Information System)

Job Description

Job Description

Briljent is seeking experienced System Training Instructors to support the implementation of a Child Welfare Information System for the State of Tennessee. This role is responsible for delivering instructor-led training to a variety of stakeholder groups, including Department of Children's Services (DCS) staff, providers, help desk personnel, and technical support teams.

The ideal candidate is a skilled facilitator who can translate complex system functionality into engaging, role-based learning experiences that prepare end users for successful system adoption. This position requires strong communication skills, adaptability, and the ability to work collaboratively within a fast-paced implementation environment.

This is an onsite position based primarily in Nashville, Tennessee. Candidates must reside locally or be willing to relocate to the state by their start date and be available for travel as needed throughout the project.

Essential Duties and Responsibilities

• Deliver End User Training for DCS staff during a 7-week training period utilizing both classroom and virtual training methods.
• Deliver Provider Training during a 5-week training period using a blended learning approach.
• Facilitate Help Desk Training prior to system go-live, including system walkthroughs, troubleshooting scenarios, and resolution procedures.
• Support Knowledge Transfer sessions for train-the-trainer activities and technical support functions.
• Deliver just-in-time training that incorporates business and program context to promote system adoption, data quality, and effective utilization.
• Assist help desk personnel in understanding system-specific content related to common user issues, inquiries, and support processes.
• Facilitate training for Level 1 and Level 2 support scenarios.
• Coordinate closely with project leadership, functional teams, technical teams, and training teams to remain current on system updates, workflow changes, and training materials.
• Utilize learning management systems (LMS), virtual collaboration tools, and training environments to support training delivery.
• Provide feedback regarding learner readiness, training effectiveness, and opportunities for continuous improvement.

Requirements

Required Qualifications

• Experience facilitating training for diverse audiences, including end users, business staff, and technical support personnel.
• Strong classroom and virtual facilitation skills.
• Experience using Learning Management Systems (LMS), Microsoft Teams, and training or sandbox environments.
• Ability to translate complex system functionality into clear, understandable, role-based instruction.
• Experience developing and/or delivering scenario-based training and job-specific learning activities.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to adapt to changing priorities and evolving training needs within a large-scale system implementation.
• Strong organizational skills with the ability to manage multiple training activities simultaneously.

Preferred Qualifications

• Experience supporting government, public sector, human services, or child welfare programs.
• Experience supporting enterprise software implementations or large-scale system modernization projects.
• Experience delivering train-the-trainer programs and knowledge transfer sessions.
• Familiarity with help desk operations, support workflows, or user support processes.
  
  Physical Requirements & Environmental Conditions: An employee must meet these physical demands to successfully perform the essential functions of this job. Employee is regularly required to talk or hear, sit, stand, and utilize technology tools such as a laptop computer for extended periods of time. Specific vision abilities include close vision and the ability to adjust focus. This position requires the ability to occasionally lift up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  Briljent is a solutions-based company. Solutions come from creative ideas; ideas come from being creative with differences. Briljent believes diversity and inclusion are critical to the success of the company. Employment at Briljent is based on merit and professional qualifications. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, national origin, disability, age, veteran status, marital status or any other basis protected by federal, state or local law, regulation or ordinance.