Guest Services Agent

Guest Services Agent

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

PURPOSE OF POSITION: A Guest Services Agent's main objective is to ensure guest, owner, and employee satisfaction at the front desk by fulfilling the Deer Valley Difference. We provide customers with unparalleled attention to detail and a genuine pledge to service excellence.

This position will be based at one of Deer Valley's lodging properties, depending on operational needs.

RESPONSIBILITIES:

• Checking guests and owners in and out of lodges
• Concierge duties, including making reservations for restaurants and activities
• Assist guests with any reasonable request
• Settle guest balances upon departure
• Handle credit card transactions
• Give guests and owners directions, information, and instructions
• Other duties and responsibilities as assigned

QUALIFICATIONS:

• Ability to provide excellent customer service
• Knowledge of the Park City area preferred
• Must be at least 21 with a valid driver's license and clean driving record
• Ability to communicate clearly (spoken and written communication)
• General understanding of computers and computer operating systems
• Ability to maintain composure under pressure
• Self-motivated

DATES OF EMPLOYMENT:

• 11/30/2026 - 4/18/2027

PAY RATE:

• $20.00 per hour

Deer Valley Resort is an Equal Opportunity Employer.