Reconstruction Project Director - Insurance Repair Leader

Project Director

Kustom US exists to bring order to chaos after disaster strikes, restoring property, prosperity, and peace of mind inside every disaster scenario. If you're driven, passionate about leading reconstruction projects that restore more than buildings, and want ownership over outcomes that matter to customers, teams, and the business, apply today!

What You Do

As a Project Director for Kustom US, you own reconstruction projects from initial scope through final closeout, with full accountability for financial performance, operational execution, and customer experience. You lead complex rebuilds in fast-moving, high-stakes environments, bringing structure, clarity, and sound judgment to every phase of the project lifecycle. Working in close partnership with field leadership and cross-functional teams, you align scope, schedule, and resources, proactively manage risk and change, and ensure work is delivered to Kustom standards while protecting margin, timelines, and quality. You are successful in this role by:

• Driving Project Execution
  • Leading the planning, coordination, and execution of reconstruction projects to ensure timely, high-quality delivery
  • Developing and managing detailed project schedules, budgets, scopes of work, and resource plans
  • Overseeing all phases of reconstruction, including design coordination, procurement, construction, and commissioning
  • Identifying project risks and opportunities early and implementing strategies to protect timelines, budgets, and outcomes
  • Ensuring compliance with safety standards, regulatory requirements, contractual obligations, and Kustom quality expectations
• Owning Financial and Contract Performance
  • Developing, reviewing, and managing scopes of work, estimates, supplements, and change orders
  • Maintaining accountability for project budgets, forecasting, margin performance, and cost controls
  • Participating in Work-in-Progress reviews, revenue forecasting, and project closeout activities
  • Ensuring projects are accurately documented and prepared for timely and successful invoicing
• Leading Customer Experience
  • Serving as the primary point of contact for clients, carriers, adjusters, and key stakeholders
  • Setting, managing, and resetting expectations throughout the project lifecycle with clear, transparent communication
  • Proactively addressing concerns, scope changes, and challenges while keeping customers informed
  • Conducting post-project reviews to confirm satisfaction and identify opportunities for improvement
• Developing Teams and Operations
  • Recruiting, developing, and leading Superintendents and field construction teams
  • Partnering closely with Superintendents and Operations leaders to align scope, schedule, and execution
  • Promoting a collaborative, accountable, and solution-oriented team environment
  • Staying current on industry trends, technologies, and best practices to continuously improve delivery

What You Bring

You thrive in this role because you bring a steady leadership presence, sound judgment, and a strong sense of ownership. You know how to balance financial discipline with customer trust, communicate clearly under pressure, and guide teams through complex reconstruction work. You also bring a strong understanding of insurance-driven reconstruction projects and know how to translate scopes, estimates, and construction documentation into clear, executable plans. You're successful here because you bring:

• 5+ years of experience in construction and/or restoration project leadership
• Proven experience reconstructing complex properties following water, fire, and structural damage
• Demonstrated experience managing scopes of work, budgets, schedules, and project margins
• Proficiency with project management and estimating platforms such as Xactimate, Procore, Buildertrend, NextGear, PSA, Salesforce, Microsoft Project, or similar systems
• A valid driver's license in accordance with company policy

Why Join Kustom

• A Culture That Wins Together – Teamwork, integrity, and a growth mindset define us
• Competitive Comp Program – Weekly base pay plus quarterly commission structure
• Total Rewards Benefits – Health, dental, vision, 401(k), PTO, and more
• Real Career Growth – Training, mentorship, and advancement opportunities to move into roles across the company

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild, we build trust.

If you are ready to help people navigate chaos with confidence, we want to meet you.

Kustom provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Subject to Federal, State, and Local laws, regulations, and or ordinances, applicants must be able to pass pre-employment drug screening and background check.

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc. This job description is not intended to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, and or responsibilities may change at any time with or without notice.