Senior Travel Sales & Service Specialist

For nearly 50 years, Cruise & Tour has been a leader in providing extraordinary experiences through travel. We are continually reinventing ourselves to better serve the fast-moving and exciting world of group travel. Today, Cruise & Tour is one of the nation’s leaders in tailoring travel experiences for passionate communities to destinations around the world. If you want to be part of an exciting journey that could take your career to places you never imagined, we invite you to join our team! ROLE SUMMARY Are you a people-person who takes genuine pride in delivering an exceptional customer experience? Do you have a talent for turning an inbound inquiry into a confirmed booking — and for making sure every traveler feels taken care of long after the sale? If so, we want to hear from you. The Senior Travel Sales & Service Specialist is the voice of Cruise & Tour, handling both inbound and outbound calls to convert leads, support active bookings, and deliver outstanding after-sales service. This role also serves as a company ambassador to our key accounts and provides critical backup support to the Key Account Manager. Based out of our Southern NH office on a hybrid schedule, this is a dynamic, highly visible position at the heart of our client experience. WHO YOU ARE A confident, engaging communicator who is equally comfortable on an inbound service call and an outbound sales call. A customer champion who goes above and beyond to ensure every traveler’s experience exceeds expectations, from booking through travel. A natural problem‑solver who stays calm under pressure and finds solutions quickly when issues arise. A reliable team player who steps up seamlessly when coverage is needed, including supporting the Key Account Manager. Someone highly organized who can juggle multiple active bookings and client interactions without dropping the ball. Someone motivated by hitting goals, delighting customers, and contributing to a high‑performing team culture. KEY RESPONSIBILITIES Handle inbound calls from prospective and existing travelers, delivering a warm, knowledgeable, and conversion‑focused experience. Make outbound calls to follow up on leads, re‑engage past travelers, and support promotional campaigns driven by the Key Account Manager. Accurately present travel packages, itineraries, pricing, and availability to match traveler interests and close bookings. Meet or exceed individual sales targets and contribute to overall team revenue goals. Serve as the primary point of contact for travelers post‑booking, managing all changes, requests, and questions through to departure. Coordinate with our Product Operation Team to confirm booking details, special requests, and documentation requirements. Proactively communicate itinerary updates, payment reminders, and pre‑trip information to travelers. Resolve booking issues and complaints promptly and professionally, ensuring traveler satisfaction and retention. Maintain accurate and up-to‑date records of all bookings and client interactions in the system. Coordinate and process all post booking documentation; including traveler communications, required forms, and pre‑departure materials, ensuring accuracy and timely delivery. Provide coverage and continuity support for the Key Account Manager during absences or high‑demand periods. Assist with promotional campaign coordination, client communications, and account follow‑up as directed. Stay informed on active key accounts, campaigns, and promotional schedules to ensure QUALIFICATIONS & REQUIREMENTS Required Associate’s or Bachelor’s degree in Business, Communications, Hospitality, or a relevant field; or equivalent work experience. Minimum 3 years of experience in a sales, customer service, or call center role, with demonstrated ability to close sales over the phone. Excellent verbal communication skills with a professional, engaging phone presence. Strong organizational skills with the ability to manage multiple active bookings and client interactions simultaneously. Proficiency with CRM platforms and standard office tools. Ability to work a hybrid schedule from our Southern NH office. A proactive, team‑first attitude with the flexibility to take on additional projects and cross‑functional responsibilities as needed. Preferred Experience in the travel, hospitality, cruise, or tour industry. Familiarity with group travel sales and booking management processes. Experience in an inbound/outbound blended call center environment. HOW TO APPLY Interested applicants should submit a resume outlining their relevant experience and why they’re excited about this opportunity at Cruise & Tour. #J-18808-Ljbffr Cruise & Tour