Stand & Deliver Enrollment & Match Support Specialist

Full-time

Description

Job Title: Stand & Deliver Enrollment & Match Support Specialist - $1000 Sign-On Bonus

Department: Stand & Deliver Mentoring Program

Reports to: Mentoring Manager

Direct Reports: None

Hours: Full-time (32 hours per week)

Type: Hybrid Role (In-Person & Remote)

FLSA: Non-Exempt

A. Overview

Family Services of the Merrimack Valley (FSMV) is seeking an enthusiastic and organized Enrollment & Match Support Specialist to join our Stand & Deliver academic mentoring program. The Enrollment & Match Support Specialist is responsible for recruiting enrolling screening matching and supporting middle and high school students from Lawrence Public Schools and Greater Lawrence Technical School (GLTS) as well as volunteer mentors from Stand & Delivers corporate partners: Raytheon Pfizer and New Balance. This position helps create strong successful mentoring relationships by assessing participants interests and needs making appropriate matches and providing ongoing support to mentors students and parents/guardians. The Specialist will also collaborate with schools corporate partners families and community stakeholders to support participant engagement and positive youth development.

B. Key Duties and Responsibilities

• Recruit screen interview orient and enroll volunteer mentors including coordinating required background checks and training.
• Recruit interview orient and enroll students participating in the Stand & Deliver program.
• Create mentor/mentee matches based on interests preferences strengths and identified needs.
• Provide ongoing match support to mentors students and parents/guardians to promote safe positive and successful mentoring relationships.
• Conduct regular match-support check-ins identify challenges or concerns and develop action plans when additional support is needed.
• Recognize and appropriately respond to child safety concerns in accordance with agency policies and procedures.
• Build positive relationships with school liaisons corporate partner coordinators families community partners and other stakeholders.
• Develop and implement strategies to strengthen parent/caregiver engagement.
• Provide mentors with academic resources program materials and additional training as needed.
• Participate in program activities and events including program kickoffs field trips college panels and end-of-year celebrations.
• Administer mid-year and end-of-year surveys and evaluations with students parents/guardians and mentors.
• Maintain accurate and timely participant records match-support notes and other required program documentation.
• Participate in program outreach recruitment and match activities as needed.
• Actively participate in the agencys annual Bowl A Strike for Kids fundraising event by supporting Development staff with mentor and corporate partner participation outreach and sponsorship recruitment.
• Contribute to a positive and collaborative team environment by communicating ideas challenges and successes openly and professionally.
• Perform other duties as assigned by the Mentoring Manager.

Requirements

C. Required Qualifications

• Associate degree in a related field; or with a minimum of two to three years of relevant work experience; an equivalent combination of education and experience will be considered.
• Experience working with youth families volunteers mentoring programs case management or community-based programs.
• Strong interpersonal customer service and relationship-building skills with the ability to communicate effectively with youth families volunteers schools corporate partners and community stakeholders.
• Demonstrated cultural responsiveness and ability to work and communicate respectfully and effectively with diverse youth families and communities.
• Strong organizational time-management and multitasking skills with the ability to manage multiple responsibilities and meet deadlines.
• Proficiency with Microsoft Office and ability to learn electronic databases and other program management systems.
• Self-motivated dependable adaptable and comfortable working in a fast-paced environment.
• Ability to work occasional evenings and weekends for program activities events and outreach.
• Bilingual fluency in English and Spanish with strong verbal and written communication interpersonal customer service and relationship-building skills.
• Strong group facilitation and public speaking skills including the ability to engage both small and large groups.
• Access to reliable transportation and the ability to travel locally and throughout Massachusetts for agency and program-related business.

D. Preferred Qualifications:

• Experience working with culturally and linguistically diverse youth and families.
• Experience supporting LGBTQ youth and families inclusively and respectfully.
• Knowledge of Lawrence and the Greater Lawrence community including community resources available to youth and families.
• Experience with youth mentoring case management group facilitation or evidence-based youth development curricula.

ABOUT FAMILY SERVICES OF THE MERRIMACK VALLEY Family Services is a non-profit social service organization located in Lawrence MA. The organization helps more than 7000 people in the Merrimack Valley each year through 20 programs focused on youth development parent education and emotional health. All of its services are infused with a sense of hope and possibility and enable individuals to thrive in their family community workplace and school.

COMPENSATION AND BENEFITS

• This is a full-time 32 hours per week non-exempt benefited position with a pay range of $21-22 per hour commensurate upon experience.
• Eligible for a $1000 BONUS!
• Benefits include competitive health and dental insurance as well as fully paid life and long-term disability insurance along with training and professional development opportunities.
• A generous time off policy for employees working 30 hours or more per week including 4 paid weeks of Earned Time Off as well as 13 paid holidays per year.
• An opportunity to work with and learn from a team of dedicated passionate individuals in a diverse environment that serve children youth and adults.

TO APPLY: Interested candidates please apply at .

Required Experience:

IC