IT Incident & Service Management Analyst
CommIT Enterprises, Inc.
Overview CommIT Enterprises, Inc. is seeking an IT Incident & Service Management Analyst to provide critical administrative and analytical support related to computer networks and telecommunications Incident, Event, and Service Request Management (IM/EM/SRM). The candidate will ensure standard operating procedures and system workflows are strictly adhered to while supporting continuous improvement across the Marine Corps Enterprise network. The environment is supported by BMC Remedy, Smart Reporting, BMC Analytics and Event Management tools. Established in 2001, CommIT is a Certified Veteran-Owned Small Business (CVOSB) providing innovative technical engineering and data science services. Our enterprise systems support includes the Department of Defense’s (DoD) GCSS-MC, CAC2S, TBMCS-MC, and the Department of Veteran’s Affairs’ (VA) telehealth communications. We offer acquisition management, systems engineering, Agile software development, cloud management, IT modernization, data analytics, cybersecurity, and training, including leading-edge DevSecOps, automated testing, and mobile application development. Responsibilities Act as the central point of contact for all Marine Corps Cyberspace Operations Group (MCCOG), Incident, Event, and Service Request Management (IM/EM/SRM) activities. Interface with MCEN Battle Captains and Queue Managers to ensure adherence to performance standards and resolution of Incidents/Service Requests and Events in accordance with required response times. Oversee daily operations to ensure technicians strictly follow established Standard Operating Procedures (SOPs) and system workflows. Evaluate complex incident data to identify operational trends, isolate root causes, and proactively identify potential problem sources. Create detailed management reports that establish and track Key Performance Indicators (KPIs), Critical Success Factors (CSFs), and customer service metrics to accurately measure process effectiveness. Conduct technical and non-technical procedure reviews to recommend workflow enhancements and identify targeted training requirements based on operational gaps. Provide technical support to ensure all incident records are accurately documented and assist in the implementation of the MCEN Proactive Event Management capability. Qualifications Required Experience and Education: 3 years of professional experience in IT Service Management (ITSM). Experience with documenting processes and procedures and maintaining standard operating procedures (SOPs). Experience with handling classified information responsibly. Proficient with BMC Remedy. Good working knowledge and skills with Microsoft (MS) Office products. Foundational knowledge of Active Directory (AD) and Network Infrastructure to understand the context of service disruptions. Detailed Oriented and possess the ability to multitask. DoD 8570 IAM I (CAP, GSLC, Security + CE). ITILv3 or higher. Preferred Skills BMC Helix Power BI Microsoft SharePoint Online SolarWinds Work Environment General office environment. Work is generally sedentary, but may require standing and walking for up to 10% of the time. The working environment is generally favorable, with adequate lighting and temperature and no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Contractor site with 0-10% travel possible. Possible off-hours work to support releases and outages. 10 lbs. maximum lifting, occasional lift/carry of small articles. Occasionally required to stand; frequently required to walk and sit. Continually required to utilize hand and finger dexterity. Occasionally required to climb, balance, bend, stoop, kneel or crawl. Continually required to talk or hear. Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard. Security Requirements Active DoD – Secret Equal Opportunity Employer CommIT Enterprises, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. #J-18808-Ljbffr CommIT Enterprises, Inc.
- CommIT Enterprises Title IT Incident & Service Management Analyst US-VA-Quantico ID 2026-1319 Category Engineering Position Type Regular Full-Time Overview CommIT Enterprises, Inc. is seeking an IT Incident & Service Management Analyst to provide critical administrative...SuggestedFull timeFor contractors
- CommIT Enterprises, Inc. is looking for an IT Incident & Service Management Analyst in Quantico, Virginia. In this role, you will provide critical support for IT services, ensuring standard operating procedures are followed. Preferred candidates have professional experience...SuggestedCasual work
- CommIT Enterprises is seeking an IT Incident & Service Management Analyst in Quantico, VA. This role involves providing critical analytical support for incident, event, and service request management. Candidates should have at least 3 years of IT Service Management experience...SuggestedFull timeWork at office
- CommIT Enterprises, Inc. seeks an IT Incident & Service Management Analyst in Quantico, Virginia, to provide administrative and analytical support in incident management across the Marine Corps Enterprise Network. The role involves evaluating incidents, maintaining standard...SuggestedWork at office
- ...supporting our employees and providing quality services to our government clients. Our employees... ...). POSITION: Business Support Analyst LOCATION: Quantico, VA (On-Site Work)... ...degree in Business Administration, Financial Management, Accounting or equivalent experience...SuggestedFull timeContract workWork at office
- ...opportunity as a Help Desk Analyst Tier 1 at GDIT. Shape... ...Criminal Investigative Service (NCIS) is an... ...service request/problem incidents Consult with the user community... ...tracking databases Alert management to recurring problems... ...Experience: 2+ years of IT support experience in a...Worldwide
$22.26 - $28.2 per hour
...Help Desk Analyst Tier 1 Transform technology into opportunity... ...to the mission of the IT Technology Development... ...Initiate and resolves service request/problem incidents Consult with the user community... ...databases Alerts management to recurring problems and...Hourly payRemote work$90k - $100k
...macOS) Customer Support Analyst to support DCSA's OneIT... ...a team of dedicated IT professionals who will... ...(e.g., Apple Business Manager), system imaging, and mobile... ...exceptional customer service by addressing user inquiries... ...troubleshooting steps, incident resolution processes,...Permanent employment$25.63 - $31.52 per hour
...Technical Support Services Job Qualifications:... ...Support, Help Desk Support, IT End User Support, IT... ...opportunity as a Help Desk Analyst Tier 2 at GDIT. Shape... ...request/problem incidents Consult with the user... ...databases Alerts management to recurring problems...Hourly payTemporary workImmediate startRemote workWorldwideFlexible hours- ...at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you... ...resolving service requests and problem incidents related to end-user issues,... ...records and tracking databases, alert management to recurring problems, and collaborate...Full timeWorldwideShift work
$48.6k
...business that supports multiple IT customers within the... ...Consultants is seeking a Help Desk Analyst I to join our team! This... ...Initiate and resolve service requests/problem incidents Consult with the user... ...tracking databases Alerts management to recurring problems and...Full time- ...looking for a Help Desk Analyst who is responsible for... ...outstanding level of customer service by providing Customer... ...opportunities to other IT fields, such as... ...service request/problem incidents Install, configure, and... ...procedures for incident management and escalation Provide...
$90k - $100k
...macOS Customer Support Analyst to support DCSA's OneIT... ...(e.g., Apple Business Manager), system imaging, and mobile... ...exceptional customer service by addressing user... ...engineering teams and other IT staff to identify root... ...troubleshooting steps, incident resolution processes,...Permanent employmentFull timeRemote workShift work- ...CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and... ...software, and hardware. This role involves managing incidents, problems, and service requests, collaborating with users and IT teams for both unclassified and classified equipment...Work at office
- Job Title Help Desk Analyst Tier 1 Overview Transform... ...Criminal Investigative Service (NCIS) employs about 2,... ...Analyst Tier 1 supports IT technology development... ...service request/problem incidents Consult with user... ...tracking databases Alert management to recurring problems and...
- Location: Quantico, VA Clearance: Secret Overview: Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for... ...: Supervise Tier 1/2 technicians and oversee incident/ticket escalation. Ensure ≥85% Tier 1 resolution and SLA...
- ...seeking a Business Operations Support Program Analyst to support the Defense... ...candidate will provide Program Analyst Support services to the office of OCCA, supporting the leadership... ...Support tasks associated with office management, and all activities associated with supporting...For contractorsWork experience placementWork at officeMonday to Friday
- ...across multiple business and edge scenarios, especially for AI-driven solutions. Act as a liaison between business program areas, IT delivery teams, vendor partners, and technical SMEs to ensure alignment and clarity. Produce regular status updates, technical documentation...Local area
- ...joining a team of dedicated IT professionals who will sustain... ...administration, mobile device management, Jamf Pro, endpoint security,... ...systems with enterprise services, including identity management... ...reviews, security assessments, and incident response documentation...
- ...joining a team of dedicated IT professionals who will sustain... ...Endpoint Configuration and Management Create and update enterprise... ...malfunctions, through the IT incident ticketing system. Resolve... ...enterprise IT, including cloud services; cyber; software; advanced...Remote workFlexible hours1 day per week
$45k - $50k
...and internal teams, and ensures timely resolution of incidents. Minimum General Experience 3 years of information... ...Python) (preferred). Experience with Infrastructure as a Service (IaaS), cloud platforms, or enterprise IT environments (preferred). Experience with Tier2 or...Permanent employmentTemporary workLocal areaRemote work- ...Virginia Business Magazine and the Best Companies Group, offers an unrivaled hybrid of specialized services by combining the disciplines of security and risk management with an unequalled special operations and intelligence perspective. We are looking to hire a Technical...Full timeOverseasShift work
$55k - $65k
...looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be!... ...IAT Level I (e.g., CompTIA A+) HDI Customer Service Representative Experience Requirements ~1-...Full timeContract workWork experience placementCurrently hiringWork at officeImmediate startMonday to FridayFlexible hours- ...Specialist Join Life Cycle Engineering in support of the NCIS IT support services mission headquartered in Quantico, Virginia. The Information... ...to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including customers...Work at officeLocal areaImmediate startFlexible hours
- ...of enterprise information technology (IT) services and solutions. For nearly 40 years, we'... ...Assurance, Application Development, Program Management, and Business Transformation. Job... ..., and lifecycle management of incident tickets. Provide Service Desk customer...For contractorsWork at officeLocal area
- ...IT Support Specialist Join Life Cycle Engineering in support of the NCIS IT support services mission headquartered in Quantico, Virginia. The Information... ...Specialist, you will manage and operate a centralized... ...resolving request/problem incidents. Clearance Requirements...Work at officeLocal areaImmediate startFlexible hours
$100k
...that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice... .... To ensure your success, you will have a dedicated sales manager & support team, continued results-driven training, WHAT THE COMPENSATION...Local area- ...impact and influence. Job Purpose Business Development (BD) Managers provide direct support for GTRI-wide customer engagement,... ...volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations...Contract workFor contractorsWork at officeLocal area
- ...Information Technology is looking for a Help Desk Analyst Tier 1 in Quantico, VA. This role involves resolving... ...technical issues while ensuring outstanding customer service experience. Candidates should have 2+ years of IT support experience and an Active Secret clearance....
$25.13 - $31.52 per hour
A leading technology and professional services company is seeking a Help Desk Analyst Tier 2 to support mission-critical government projects in Quantico, VA... ...an active Top Secret clearance and at least 5 years of IT support experience. You will diagnose technical...Hourly pay
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Incident & Service Management Analyst. Be the first to apply!
- technical support associate Quantico, VA
- desktop support analyst Quantico, VA
- user support analyst Quantico, VA
- customer support technician Quantico, VA
- technical support analyst Quantico, VA
- support analyst Quantico, VA
- tech assistant Quantico, VA
- technical support specialist Quantico, VA
- technical support assistant Quantico, VA
- systems support technician Quantico, VA

