CHILD PROTECTIVE INVESTIGATOR SUPV-SES

Child Protective Investigator Supervisor - SES

This is advanced professional work supervising and directing the work of child protective investigators and support staff. The primary duty of the employee(s) in the position(s) allocated to this class is to spend the majority of the time communicating with, motivating, training and evaluating employees.

Supervise, plan and direct workloads, work flows, deadlines, work objectives and time utilization of subordinate staff in the delivery of protecting children, working with families and conducting investigations of alleged abused, abandoned, neglected or exploited children. Develops performance standards and job duty expectations with investigators, reviews standards and plans for continuous improvement. Communicates investigators' compliance with these expectations on a regular basis and provides coaching by acknowledging outstanding performance and providing suggestions on areas for improvement. Evaluates employees against established standards and takes any necessary steps for corrective action. Promotes career development of investigators by ensuring each individual receives the proper training and leads cross-training efforts on differential investigative skills. Reviews casework, assessments and safety plans with investigators, and provides consultation and direction to assure appropriateness, clarity, quality, thoroughness and proper documentation. Use management tools in appropriate information system(s) on an ongoing basis to monitor open cases and manage workflow for steady progress to ensure the timeline for actions to be taken are met and to prevent backlog. Ensures that CPI operations are within legislative authority and in compliance with required federal, state rules and regulations. Identifies improvements and implements adjustments needed to ensure program effectiveness and efficiency; Facilitates and participates in the hiring, promoting, demoting, discipline and/or dismissal of employees; Collects, analyzes, and reports data regarding child protective investigations Establishes and maintains cooperative working relationships with organizations and other agencies involved with child protective investigations such as community based providers, Children's Legal Services, law enforcement, medical personnel, schools, and other community/agency resources Ensures effective communication with deaf or hard-of hearing Customers or companions in accordance with the ADA and/or Section 504 and shall manage service records and report this data and any resources and/or training needs to their designated program point of contact.

Qualifications: Criteria 1: (a) A high school diploma or GED equivalent AND (b) Four years of law enforcement experience or active military service (honorably discharged or status that current service reflects serving honorably); AND (c) Minimum 2 years of Child Welfare Experience, preferred in Child Protective Investigations AND (d) Current/Active Child Welfare Certification credentials from the Florida Certification Board AND (e) Valid Driver License; AND (f) Must possess operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage. The Department provides a Vehicle Insurance Allowance to assist with the cost of insurance coverage due to the use of private vehicle for work purposes. OR Criteria 2: (a) AA Degree or 60+ credit hours from an accredited college or university AND (b) Two years of professional work experience (see examples below) OR two years of law enforcement experience or active military service (honorably discharged or status that current service reflects serving honorably) AND Examples of Professional Work Experience Guardian Ad Litem or similar Child Advocate Role Family Support Worker Group Home Worker Teacher's Assistant/Aide Family Intervention Specialist EMT Case Manager Other welfare, education or medical professional jobs that occur in high-paced, high-stress environments that require critical decision-making to occur. (c) Minimum 2 years of Child Welfare Experience, preferred in Child Protective Investigations AND (d) Current/Active Child Welfare Certification credentials from the Florida Certification Board AND (e) Valid Driver License; AND (f) Must possess operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage. The Department provides a Vehicle Insurance Allowance to assist with the cost of insurance coverage due to the use of private vehicle for work purposes. OR Criteria 3: (a) A bachelor's degree (degree must be conferred at the time of application). Bachelor's or master's degree in social work or related field preferred. (When applying please attach required education, certification or licensure). AND (b) Minimum 2 years of Child Welfare Experience, preferred in Child Protective Investigations AND (c) Current/Active Child Welfare Certification credentials from the Florida Certification Board AND (d) Valid Driver License; AND (e) Must possess operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage. The Department provides a Vehicle Insurance Allowance to assist with the cost of insurance coverage due to the use of private vehicle for work purposes.

Knowledge, Skills, and Abilities: Knowledge of theories and practice of child protection, counseling, social work, investigations, and assessments. Knowledge of professional ethics relating to child protection and counseling. Knowledge physical and behavioral indicators of abuse and neglect. Knowledge of effective management skills. Knowledge of court procedures and legal requirements. Knowledge of methods of collecting, organizing and analyzing data. Knowledge of management and supervision techniques. Knowledge of family-centered interviewing and counseling techniques. Knowledge of investigative techniques. Knowledge of interviewing and observation techniques. Skill in direct observation of investigator's abilities in interacting appropriately with families, community resources, service providers and other department professionals. Ability to recognize indicators of abuse and neglect. Ability to conduct risk and safety investigations. Ability to actively listen to others. Ability to maintain well-executed case files. Ability to write accurate investigative reports. Ability to develop and implement individual case plans. Ability to assess investigators' performance and develop performance improvement plans. Ability to analyze the effectiveness of service programs and identify resources or make adjustments to meet needs. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others. Ability to effectively supervise staff members. Ability to understand and apply relevant laws, rules, regulations, policies, and procedures. Ability to use computer systems. Ability to demonstrate knowledge of group dynamics. Ability to staff cases. Ability to conduct thorough case staffings, and other meetings. Must be physically able and have the ability to perform the following physical agility tasks: a.) ambulate in varied terrains to enter residences/locations as well as up and down stairs/stairwells, b.)assist with evacuation of persons served during an emergency situation, c.) have normal vision and hearing, including use of corrective devices, d.) do repetitive movements with arms, hands, neck and head, e.) bend, twist, turn, kneel, stoop, squat, push, pull, lift and walk extended distances, f.) lift and carry up to 30 pounds, g.) assist clients in and out of properties, vehicles and safety equipment/devices, h.) sit and/or stand for periods of time without a break, i.) work 16 hour shifts on occasion, j.) remain alert while on duty, k.) drive a vehicle (car or passenger van) to transport clients, during both daytime hours and nighttime hours.

Candidate Profile (application) must be completed in its entirety. Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement "See Resume" in place of entering work history.