Senior IS Technician
SGS Consulting
Job Responsibilities:
- Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes).
- Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development to restore service and/or identify problems.
- Maintains a troubleshooting tracking log ensuring timely resolution of problems.
Skills:
- Technical individual with 2-year technical school, technical certifications (ex. CompTIA A+), and/or technical experience preferred.
- Administrative computer skills, Word and Excel also preferred
- Working knowledge of problem solving and decision-making skills
Education/Experience:
- High School Diploma required.
Vacancy posted more than 2 months ago
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