Patient Support Specialist

Patient Support Specialist – Gameday Men’s Health (Virginia Beach & Chesapeake) Pay: $22.50/hour (DOE). Schedule: Monday – Friday, 8:00 am – 5:00 pm (lunch 12:00 – 1:00 pm). Works days only – no weekends. Setting: Clinic / Med Spa with a focus on Primary Care & Endocrinology. Full‑time or part‑time (24–40 hours/week). Key Responsibilities Respond promptly and professionally to new patient inquiries via phone, text, and digital platforms. Guide new patients through the onboarding process with warmth, clarity, and accuracy, creating a welcoming atmosphere. Schedule and confirm appointments for TRT evaluations, ED consults, follow‑up labs, and other services; proactively confirm, reschedule, and optimize the schedule to prevent gaps in care. Serve as liaison between front desk and clinical staff to ensure smooth daily flow. Process payments, manage membership billing, and assist with basic billing questions; manage accounts receivable and support operational reporting. Escalate complex or sensitive billing issues to the appropriate leader. Use patient communication systems (phone/text/EMR/CRM/GHL) to follow up with current and past patients, support refill adherence, send cadence reminders, and outreach for specials and promotions. Document all patient interactions accurately and promptly in the EMR/CRM. Communicate effectively with nurses, providers, and leadership to coordinate care and raise concerns, delays, or workflow issues so the team can continually improve. Qualifications – Minimum Requirements High school diploma or equivalent. 1+ year in a customer‑facing role (healthcare, med spa, hospitality, or service industry preferred). Excellent verbal and written communication skills – strong texting/writing skills are a must. Comfortable using digital platforms, multitasking, and working in a fast‑paced environment. Valid driver’s license. Preferred Qualifications Experience in a medical office, med spa, or patient support role. Familiarity with EMR and/or CRM systems such as GHL/GoHighLevel. Bilingual (Spanish/English) is a plus. Who Thrives in This Role Team‑Oriented – works well with peers, nurses, providers, and leadership. Respectful & Empathetic – talks to patients with professionalism and care about sensitive topics. Detail‑Oriented & Reliable – follows through, documents accurately, and keeps patient journeys on track. Service‑Driven – puts patients first, responds quickly, and goes the extra mile. Authentic – shows up warm, honest, and trustworthy in every interaction. Benefits Competitive pay – $22.50/hour. Paid time off. 401(k) – available October 1. Free uniforms (scrubs). Employee discounts. Training & development; opportunities for advancement. Location In person at the Landstown Virginia Beach and Chesapeake clinics. #J-18808-Ljbffr MUELLER CLINICS