Systems Analyst

Job Title

As a systems analyst on the team, you will be expected to quickly gain understanding of all the components of our applications and will work with the team to deliver best in class customer experience solutions. The ideal candidate should show ease at making personal connections, be confident in leading and constructively challenging with a dedicated approach to solving problems and overcoming obstacles.

The Expertise You Have:

• 5+ years professional experience as a Systems Analyst for software solutions
• Proven experience researching, optimizing, developing and authoring solution requirements, user stories, and specifications for moderate to complex software systems
• Proven experience with Structured Query Language (SQL) and programming in general
• Strong understanding and experience with complex relational database schemas and SQL management tools
• Proven experience working with REST, SOAP, JSON, Splunk and APIs
• Proven experience with Agile development methodologies
• Deep knowledge of scrum tools – Jira. AgileCraft experience desirable
• Excellent analytical skills
• Bachelor’s Degree Computer Science or related technology discipline

The Skills You Bring:

• You are a detail-oriented person with a real passion for accuracy, clarity, and elimination of ambiguity
• You are deeply effective in written and verbal communications and are dedicated to tailoring content to the appropriate audience (business vs. technology, associate vs. management, etc.)
• You are a self-starter who can rapidly assimilate business processes, goals and objectives and distill them into well-defined requirements
• You understand how technology can automate business processes and can effectively propose, challenge and engage in ideation with business and technology teams in formulating software designs and solutions
• Assist in identification, isolation, resolution, and communication of problems within the production and nonproduction environment and perform troubleshooting.
• You are flexible and can adjust your work schedule to accommodate both U.S. and China-based teams and associates
• Good interpersonal and leadership and influencing skills (without direct authority of others)
• Self-driven, self-managed, energetic, passionate, and motivated with the ability to work independently to deliver results
• Strong coaching, mentoring, and facilitation skills