Auto PD Adjuster - Service Claims (Hybrid)

Auto PD Adjuster – Service Claims (Hybrid)

Locations: Worcester, MA | Howell, MI | Syracuse, NY | Itasca, IL

Schedule: Full-Time, Hybrid (In-office Tuesdays & Wednesdays; Remote Monday, Thursday, Friday). Primary need is standard 1st shift office hours, with a mid-day shift option (11:30 AM – 8:00 PM) also under consideration.

Compensation: $55,000 – $62,000 / year (Exempt)

Benefits: Major medical insurance, dental, vision, and 401(k)

Position Overview

We are seeking an experienced Auto PD (Property Damage) Adjuster – Service Claims to join our growing claims team on a permanent basis. In this role, you will manage a caseload of moderately complex auto claims from initiation through resolution. You will determine coverage and liability, conduct thorough investigations, evaluate damages, and negotiate settlements in accordance with policy terms, best practices, and jurisdictional requirements. This position requires strong customer-centric communication with insureds and third parties, along with accurate management of claim data in a fast-paced, paperless environment.

What’s in It for You?

• Career Growth & Support: Permanent role featuring robust training and development, hands-on experience, personalized coaching, and ongoing mentorship.
• Work-Life Balance: Predictable hybrid schedule with three remote days per week and flexible shift considerations.
• Comprehensive Benefits: Full suite of health and retirement benefits, including medical, dental, vision, and a 401(k) plan.

Key Responsibilities

• Caseload Management: Manage an active pending inventory of approximately 80–120 moderately complex auto service claims from intake through resolution, handling an average of 5 new claims daily.
• Investigation & Evaluation: Conduct thorough investigations, assess liability, handle loop calls, and evaluate vehicle/property damages using established procedures.
• Cross-Functional Collaboration: Partner with underwriting, legal, and other core stakeholders to support comprehensive investigations and claim evaluations.
• Subrogation & Fraud Detection: Identify and assign subrogation potential to support recovery efforts; flag suspicious claims and refer them to the Special Investigation Unit (SIU).
• Financial Authority: Set reserves and authorize payments within specific limits and moderate scope of authority, utilizing discretion and independent judgment.
• Risk Mitigation: Transfer risk to appropriate parties and implement loss-mitigation techniques.
• Customer Experience: Resolve claims with empathy and professionalism, translating complex policy and claims information clearly for diverse audiences.
• Documentation & Compliance: Maintain detailed, compliant, and clear claim file documentation so files are easily understood by teammates and auditors; maintain active adjuster licenses and continuing education credits across required states.
• Leadership & Representation: Mentor entry-level adjusters by sharing best practices, and represent the company in mediations, arbitrations, and trials as needed.

Qualifications & Requirements

• Education: Associate degree required; Bachelor’s degree preferred (or an equivalent combination of education and experience).
• Experience: 2–3 years of relevant front-line auto claim-handling, investigation, and phone queue experience, including third-party handling and liability determinations.
• Licensing: Active Adjuster license (or ability to obtain/maintain required state licenses).
• Technical Skills: Proficient with computer navigation, toggling between multiple applications, and the MS Office suite (Guidewire experience is a plus).
• Remote Workspace: Must possess and maintain a reliable home-based internet connection (minimum 50 Mbps download / 10 Mbps upload) to ensure productivity during remote days.
• Core Competencies:
• Strong negotiation skills within authority limits.
• Clear, professional, and empathetic communication skills with the ability to de-escalate challenging customer calls.
• Critical thinking, organizational, and time-management skills to meet strict deadlines.
• Collaborative mindset with a willingness to assist teammates with workload management.

Physical Demands & Work Environment

• Ability to operate a personal computer, phone systems, and standard office equipment.
• Ability to sit and/or stand for extended periods (75%–90% of the workday) in both standard office and remote workspace settings.
• Ability to perform effectively in a dynamic, fast-paced environment.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.