AWS/Amazon Connect Developer (Federal)

Job Summary As Thunder continues to expand its AWS partnership, we’re growing our Federal team and looking for an Amazon Connect Developer to help us build and optimize cutting‑edge cloud solutions. The role is not just about writing code—you will play a crucial role in developing next‑generation contact centers leveraging artificial intelligence as part of the solution. You’ll architect, optimize, and manage advanced contact center solutions while working closely with cross‑functional teams. Key Responsibilities Architect and build AWS Connect infrastructure using a service‑oriented architecture and AWS core services (API Gateway, Lambda, Lex (Voice/Chatbots), Polly, Kinesis, DynamoDB, Bedrock, and more). Develop automation scripts (such as CloudFormation) to optimize operational processes, serverless functions, and cloud integrations. Analyze business processes and translate them into Amazon Connect standalone and AWS‑integrated Salesforce solutions. Collaborate with cross‑functional teams to design, implement, and manage AWS and Salesforce integrated projects. Stay updated with AWS and Salesforce releases, leveraging new features to improve cloud and CRM functionality. Requirements 3–5+ years of hands‑on experience in AWS development, cloud architecture, and automation in the Federal space. Expertise in AWS services, including Lambda, API Gateway, S3, DynamoDB, CloudTrail, IAM, Amazon Q, Bedrock, and CloudWatch. Deep knowledge of serverless computing, event‑driven architectures, and microservices. Experience building AI‑driven chatbots with Amazon Lex and designing contact center solutions using Amazon Connect. Understanding of call flows, IVR trees, email/chat channel design, and contact center operations. Proficiency in scripting and automation (Python, Node.js, or similar). Strong problem‑solving and debugging skills with a proactive, solution‑oriented mindset. Ability to work flexible hours to align with US time zones as project work requires. Excellent communication and collaboration skills, with experience working across global teams. Preferred Qualifications At least one AWS Associate Level Certification AWS Certified Developer – Associate AWS Certified Solution Architect – Associate Salesforce Certifications – a plus Salesforce Certified Platform Developer I Salesforce Consultant Certifications in Cloud areas of expertise Experience with APEX development and Salesforce platform customization. Familiarity with Agile development methodologies, DevOps practices, and CI/CD pipelines. Familiarity with Salesforce Service Cloud object model, omni‑channel, and Service Cloud Voice. Strong language skills – fluency in English, both written and verbal. Citizenship & Security Clearance Must be a US citizen. Willingness to attain a US security clearance (e.g., Public Trust, Secret) as required by specific projects. Current clearance is not required to apply. Benefits Comprehensive benefits with Sequoia – medical, dental, vision, and employer‑paid life and disability insurance. Ownership and impact – stock options in a fast‑moving, high‑growth company. Every employee plays a part in what we’re building. Career development – real opportunities to grow Salesforce and Amazon expertise through mentorship, certifications, and hands‑on experience with cutting‑edge technology. Remote work – flexible PTO (with a 2‑week minimum) and generous leave policies. People‑first flexibility – policies evolve with your feedback to help you thrive professionally and personally. Equal Opportunity Employer Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices. Recruitment Agency Policy Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully‑executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired. #J-18808-Ljbffr Thunder