Member Service Representative, Lowell, Full-Time, Onsite

Member Service Representative

Job Category: Branch Services Requisition Number: MEMBE006391

Location: Lowell, MA 01850, USA

Job Details

Schedule: Mon - Fri 8:30 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 3:30 (40 hours)

What You'll Do: Contribute to DCU's success sharing and business goals by identifying member's needs, providing service excellence and helping members achieve their financial goals. Essential functions include identifying the financial needs of new and existing members, building rapport, establishing strong business relationships, educating and cross selling appropriate products and services, making qualified referrals, achieving assigned sales goals, understanding and explaining all DCU products and services, opening new memberships, accounts and loans, conducting Notary Public services, utilizing established guidelines to obtain Lending Authority, processing loan requests, confirming all conditions have been met, verifying the integrity of documents prior to loan closings, accurately processing teller transactions, assisting with end of day balancing, Instant Issuance and ATM balancing, conducting audits of all membership applications, account maintenance forms, new account applications and completed loan files, adhering to all DCU policies and procedures, providing coverage in other DCU areas such as other branches, the Information Center or support departments, continuously identifying and submitting efficiency and process improvement ideas, and performing other job-related duties as assigned.

What You'll Need: High School diploma or equivalent, 1-3 years related experience, verbal communication skills, technical skills (Word, Excel, Email), bilingual skills a plus.

What We Do: DCU is the largest credit union headquartered in New England serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to View email address on click.appcast.io and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/sponsorship for this position.

Expected Pay Range: $21.50 per hour

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.