IT Support Specialist - Audio/Visual

IT/AV Support Specialist (Executive Conference Room Support)

Location: Mayfield Heights, OH (Onsite)

Duration: 12-month contract (extensions + potential to convert)

Pay Rate: $25–32/hour

Overview

Insight Global is seeking an IT/AV Support Specialist to support executive-level meetings and conference room environments for a large enterprise client. This individual will be responsible for ensuring meetings run smoothly, troubleshooting issues in real time, and serving as the go-to resource for all AV-related support.

This role is ideal for someone with a strong IT support background who has hands-on experience with conference room technology, live event support, or audio-visual environments.

Key Responsibilities

• Set up, test, and support executive meetings and conference room technology
• Troubleshoot AV and technical issues in real time during meetings
• Provide white-glove support to high-visibility stakeholders
• Guide users through technical and AV-related issues clearly and professionally
• Support a variety of collaboration tools in a Microsoft-based environment
• Assist with general Tier 2 IT support and desktop troubleshooting as needed

Required Qualifications

• 2–5 years of IT support experience (helpdesk, desktop support, or similar)
• Hands-on experience with conference rooms, AV setups, or meeting support
• Strong troubleshooting skills across hardware, software, and AV systems
• Excellent communication skills with the ability to support high-level stakeholders
• Ability to stay calm and professional in high-pressure, live meeting environments

Preferred Qualifications

• Experience supporting executive-level users or high-visibility environments
• Background in Microsoft technologies (Teams, M365, etc.)
• Experience in live events, theater production, university AV, or similar environments
• Bachelor’s degree

Ideal Candidate Profile

• IT support professional who has owned or supported AV in their environment
• Comfortable operating in fast-paced, high-visibility settings
• Strong communicator who can walk users through issues step-by-step
• Experience handling live troubleshooting during meetings, events, or presentations