Leave Administration Associate

Job Summary Provides general administrative and project-related support for leave administration. Essential Functions Responds to inquiries from customers. Provides exceptional customer service via email and phone interactions. Assists with periods of high-volume phone calls in partnership with the service center. Utilizes critical thinking and problem‑solving skills to navigate through variable leave administration related situations working directly with the service center. Takes ownership of knowledge articles and identifies areas where process improvement is needed. Assists with projects, audits, compliance and other duties that support the operational effectiveness and goals of the leave administration team. Facilitates effective communication between management and team members regarding leave administration processes and status. Provides leave applications and materials to team members and assists team members throughout the leave process. Attends and participates in seminars and carrier webinars to expand knowledge of leave administration. Maintains up to date knowledge of the laws and pertinent legal decisions pertaining to the administration of leaves. Qualifications High School Diploma or equivalent. Required: 1 year of relevant experience. Preferred: 2 years of relevant experience. Location Site – Corewell Health Place, 100 Corewell Drive NW – Grand Rapids. Employment Type: Full time. Shift: Day (United States of America). Weekly Scheduled Hours: 40. Hours of Work: 8:00 a.m. – 5:00 p.m. Days Worked: Monday – Friday. Weekend Frequency: N/A. Benefits Comprehensive benefits package to meet your financial, health, and work/life balance goals. Equal Employment Opportunity Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. #J-18808-Ljbffr