UA Associate - Surety

Job Overview Zurich North America is currently hiring an Underwriting Account Service Associate to join the {Insert Major Unit} team. As an Underwriting Account Service Associate, you will support and work closely with experienced Underwriters in the review and analysis of risks, applying and honing research and analytical skills to assess risk and grow your career. Work Environment At Zurich North America we acknowledge that work life‑balance and flexibility are a priority. The ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location while facilitating in‑person connections and collaborative activities when meaningful and valuable. This hybrid position requires the selected candidate to be able to report to one of the following North American office locations: Atlanta, GA; Dallas, TX; Owings Mills, MD; or Seattle, WA. Key Responsibilities Works under close Underwriter and Manager supervision to handle end‑to‑end bond administration, responding to basic agent/broker servicing requests to ensure excellent service delivery, accountable for entry‑level bond servicing for basic to moderately complex business. Demonstrates basic knowledge of relevant systems, processes, and procedures of the supported business segments. Shows basic understanding of broker/agent needs and ensures they are met within the span of influence; responds to inquiries, escalates issues, and communicates with appropriate team members to obtain information as needed; ensures timely and accurate invoicing, acting as the primary UW Team contact for billing questions and disputes. Performs end‑to‑end bond administration on basic to moderately complex business including but not limited to: New Bond Rate/Quote requests New bond entry All other service requests including billing inquiries Observes basic file documentation procedures, maintaining quality bond notes and ensuring complete file documentation. Understands and communicates availability of external facing self‑service capabilities (ZSE). Basic Qualifications Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area OR Zurich Certified Insurance Apprentice (including Associate Degree) and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area OR High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area AND Knowledge of data collection and analysis Microsoft Office experience Preferred Qualifications Insurance industry knowledge Knowledge of processing, rating, and policy management systems used in the insurance industry Strong verbal and written communication skills Superior skills in relationship building, active listening with customers and coworkers Customer service experience Enjoys working with details and providing accurate data in a timely manner Self‑directed to meet deadlines Multi‑tasking skills 5% travel Compensation and Benefits Your pay at Zurich is based on your role, location, skills, and experience. The hourly range for this position is $23.80–$38.94, plus a short‑term incentive bonus of 5%. We offer competitive pay and comprehensive benefits for employees and their families. Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Equal Employment Opportunity Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy, or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18U.S. Code §1033. #J-18808-Ljbffr Zurich NA