Salesforce Administrator

Job Title :- Salesforce Administrator

Location:- Remote

Duration:- 6+ Months

Job Description:-

Project Description or Key Responsibilities

UCPath is seeking an experienced, hands-on Salesforce Administrator to ensure continuity of Salesforce operations as knowledge is transitioned from the current Lead Administrator prior to retirement.

The consultant will support UCPath roadmap initiatives, standard Salesforce releases, monthly UCPath releases, and production support.

The role is responsible for maintaining a secure, reliable, and scalable Salesforce environment, with particular emphasis on UCPath's high-priority Salesforce Case Management platform.

Key Responsibilities

Manage Salesforce platform operations, including environment administration, certificate renewals, email authentication, identity and access management, connected apps, named credentials, and infrastructure-related configuration.
Administer and maintain users, profiles, permission sets, roles, sharing, objects, fields, record types, page layouts, Lightning pages, queues, and other core platform configuration.
Support Service Cloud and Case Management capabilities including Cases, queues, assignment and escalation rules, Email-to-Case, Knowledge, Omni-Channel, entitlements, service console, and routing.
Administer Experience Cloud portals and sites, including external users, security, audiences, navigation, branding, Experience Builder, and sharing.
Support Marketing Cloud Account Engagement (Pardot).
Build and maintain declarative automation using Salesforce Flow.
Perform imports, exports, mass updates, duplicate management, data cleanup, and troubleshooting using Data Loader, Data Import Wizard, reports, and related tools.
Provide end-user support, troubleshoot issues, resolve service requests, maintain documentation, and provide user guidance or training.
Monitor platform health, data quality, security, and Salesforce seasonal releases.
Support release/change management and production readiness activities.
Collaborate with the Senior Salesforce Administrator, Salesforce Developer, business stakeholders, and project teams to implement scalable Salesforce solutions.

Required Experience

5+ years of hands-on Salesforce administration experience in a complex enterprise environment.
Demonstrated experience supporting Service Cloud, Experience Cloud, and Marketing Cloud Account Engagement (Pardot).
Strong hands-on experience with Salesforce security, users, profiles, permission sets, roles, sharing, objects, fields, record types, page layouts, Lightning pages, queues, and core configuration.
Strong Service Cloud / Case Management experience, including Cases, queues, assignment and escalation rules, Email-to-Case, Knowledge, Omni-Channel, entitlements, service console, and routing.
Strong experience with Salesforce Flow automation, data management, integrations, troubleshooting, and release/change management.
Experience administering customer/partner portals and sites, including external-user security.
Experience with data imports/exports, mass updates, duplicate management, cleanup, and troubleshooting.
Ability to translate business needs into Salesforce proofs of concept or demos, gather feedback, and iteratively improve solutions.
Strong communication skills with both technical and nontechnical stakeholders.

Preferred Experience

Bachelor's degree in Business Administration, Information Management, Information Technology, or comparable education.
Salesforce Certified Administrator.
Salesforce Certified Service Cloud Consultant.
Experience supporting enterprise shared-services or other complex, high-volume operational environments.
Experience with knowledge transfer, administrator transition, or succession scenarios.

Deliverables Expected

Stable and secure day-to-day Salesforce administration and production support.
Continuity of operations and successful knowledge transfer from the current Lead Administrator.
Timely resolution of incidents, user requests, and production issues in support of SLAs.
Ongoing support for UCPath monthly releases, Salesforce seasonal releases, and roadmap initiatives.
Reliable administration of UCPath Salesforce Case Management and related Service Cloud capabilities.
Maintained system documentation, platform configuration, security controls, data quality, and operational procedures.
Scalable Salesforce enhancements that improve business processes while meeting governance and security standards.