(USA) Merchandising Lead

Position Summary Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services. Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy and participating in recruiting, hiring, scheduling, promoting, coaching and evaluating associates. Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility, organizing and maintaining the sales floor by utilizing equipment and merchandising, completing paperwork logs and other required documentation according to company policies and procedures. Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling and disposing of hazardous materials, following company steel standard guidelines, and reporting unsafe situations to management. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies by handling claims and returns, zoning the area, stocking, arranging and organizing merchandise, setting up cleaning and product displays, removing damaged goods, signing and pricing merchandise. Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls and sanitation standards are followed. Oversees the picking and staging of club pick up orders, ensuring products are selected and staged according to company policy and procedures. Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, co‑workers, customers and other business partners, analyzing and applying information from multiple sources, monitoring progress and identifying improvement opportunities. Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity. Leads and participates in teams by using and sharing resources, determining customer needs and business priorities, coordinating work assignments, providing advice, feedback and support to ensure timelines and quality are achieved, modelling and helping others adapt to change or new challenges. Embraces diversity, builds strong relationships, communicates with impact, energy and positivity, mentors others, and acts with integrity, serving customers and members and delivering results while putting the customer first. Benefits Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase and company‑paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. Salary The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications Must be 18 years of age or older. 6 months retail experience and 6 months customer service experience. Preferred Qualifications Leading a team, supervising experience to include hiring, evaluating, mentoring, developing and managing the workload of others. Primary Location 8952 WESTGATE PARKWAY WEST, AMARILLO, TX 79124-0000, United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr