HVAC Service Technician (Diagnostic & Repair Specialist) at Advantage Heating & Air

Job Description Job Description Position Overview We are seeking a highly skilled Service Technician to diagnose, repair, and restore HVAC systems for our residential customers. This role is responsible for handling demand service calls, system failures, and advanced troubleshooting , while delivering an excellent customer experience and identifying appropriate repair or replacement solutions. You are the problem-solver customers rely on when their system isn't working—and a key driver of service revenue and sales opportunities. Key Responsibilities Diagnostics & Repair * Diagnose and repair residential HVAC systems including furnaces, heat pumps, AC systems, and ductless units * Troubleshoot electrical, mechanical, and airflow-related issues * Perform high-quality repairs that resolve issues the first time * Test systems after repair to ensure proper operation and safety Customer Communication & Solutions * Clearly explain system issues, repair options, and recommendations to customers * Present repair vs. replacement options in a professional, honest manner * Build trust through transparency and technical expertise * Provide pricing and options using ServiceTitan Revenue Generation & Opportunity Identification * Identify additional repair needs, system improvements, and upgrade opportunities * Generate leads for system replacement when appropriate * Offer memberships, IAQ products, and add-ons when they provide real value * Accurately document all recommendations for follow-up by the sales team Documentation & System Use * Complete detailed job notes, including diagnostics, work performed, and recommendations * Upload photos and ensure all information is accurately recorded in ServiceTitan * Track time, materials, and job status in real time * Maintain clean, organized digital records for each call Dispatch & Team Coordination * Communicate with dispatch regarding job progress, delays, and availability * Assist in keeping schedules efficient and on track * Coordinate with install and sales teams when replacement opportunities arise * Ensure smooth handoffs when escalation is needed Qualifications * Strong HVAC diagnostic and repair experience * Ability to troubleshoot complex system issues independently * Solid understanding of electrical systems, airflow, and refrigeration principles * Strong communication and customer service skills * Experience with ServiceTitan or similar CRM preferred * Valid driver's license and clean driving record What Success Looks Like * High first-time fix rate with minimal callbacks * Accurate diagnostics and efficient repair times * Strong average ticket through honest, value-driven recommendations * Consistent generation of qualified sales leads * Clean, complete job documentation Compensation & Structure * Hourly through a training period, normally 60 days, then performance pay. Why This Role Matters Service Technicians are the engine of the business . You solve urgent problems, generate revenue through repairs, and uncover opportunities for larger projects. Your ability to diagnose correctly, communicate clearly, and execute efficiently directly impacts profitability and customer trust.