Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Pet Menders Animal Hospital in Boulder, CO is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17 - $22 per hour, for each hour worked
• This is a full-time or part-time position, with a flexible schedule and availability needed Tuesday - Friday from 7:45am - 5:30pm and Saturdays 9:45am - 5:30pm.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Covertrus Pulse, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records

Why choose Pet Menders Animal Hospital?

At Pet Menders Animal Hospital, we're dedicated to providing compassionate, personalized veterinary care for pets and the people who love them. Our team of three veterinarians believes every pet deserves to be treated like family, with thoughtful care tailored to their unique needs at every stage of life. We offer advanced veterinary services supported by state-of-the-art equipment and modern technology, allowing us to provide comprehensive, high-quality care for our patients. Proudly serving pets and their families in Boulder, CO, and Frederick, CO, we strive to create a comfortable, welcoming experience for every patient who walks through our doors.