Engineering Manager, Zo (New York)

Our MissionHealthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.Your Impact to the MissionZocdoc’s most important asset is our people. As an Engineering Manager for Zo, Zocdoc’s AI phone assistant, you will play a critical role in achieving Zocdoc’s strategy of being the front door for healthcare. Zo acts like a human and manages appointments like an expert, handling unlimited inbound scheduling calls. Zo vanquishes hold times and instantly schedules appointments 24/7 using natural, conversational language. As the leader for this team, you’ll be on the cutting edge of building an LLM-based product, using voice technologies, and integrating with EHR systems. You will work with a highly motivated and experienced engineering team while collaborating with cross-functional teams, including Product, Sales, Data, Ops, Design, and Product Marketing. Your leadership, technical skill, and strategic vision will directly contribute to the value we deliver to our clients and the overall improvement of the healthcare experience.You’ll enjoy this role if you are…Inspired by the opportunity to positively impact the healthcare experience for millions of customers and providers.Entrepreneurial, having a strong technical background, an ownership mindset, and a penchant for product and business strategyPassionate about software engineering and product development and building scalable, technical solutionsWilling and eager to learn, including hands on development, code and system design review to guide and set an example for your teamA leader who enjoys inspiring, supporting, and influencing their teams to do their best work with a focus on accountability, velocity, and continuous improvementA strong collaborator with excellent communication skills who enjoys being the bridge between engineering, product, and internal stakeholdersA believer that diverse and inclusive teams and cultures are non-negotiableYour day to day is…Leading, managing, and growing a team of software engineers to deliver highly reliable, performant software solutionsPartnering with product, design, and commercial teams to build out a clear technical product strategy and roadmapWorking across the organization on Engineering culture, helping to build career ladders, steer cross-team events, and help build an inclusive technology workforceMentoring and coaching a team of engineers to maintain a high quality of work, while delivering new features with bleeding edge technology at high velocityEnsuring we are building out the platform’s capabilities with attention to security, scale, performance, and uptimeWorking with cutting edge voice AI tools and technologyYou’ll be successful in this role if you have…The mentality of an entrepreneur/owner and a strong bias to actionExperience working on consumer facing AI products, bonus if voice AI productsShipped multiple product features to external customers, either as an IC or ManagerA deep knowledge of software development methodologiesA passion for understanding the use cases of your customers and a focus on collaborationExperience working with microservice architectures and AWS / cloud environmentAWS, React / JS for frontend development, C# / Python for backend developmentThe ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivitySolid communication skills with the ability to influence key stakeholders and build consensus with engineers at all levelsHumility. You believe in treating all people with dignity and respect, regardless of title or tenure, and you approach tough conversations with empathyBenefits:Flexible, hybrid work environment at our convenient Soho locationUnlimited Vacation100% paid employee health benefit options (including medical, dental, and vision)Commuter Benefits401(k) with employer funded matchCorporate wellness program with WellhubSabbatical leave (for employees with 5+ years of service)Competitive paid parental leave and fertility/family planning reimbursementCell phone reimbursementCatered lunch everyday along with beverages and snacksEmployee Resource Groups and ZocClubs to promote shared community and belongingGreat Place to Work CertifiedZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$210,000—$270,000 USDAbout usZocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy Notice