Field Service Technician/Engineer - Cincinnati/Dayton, OHIO
Becton Dickinson & Co
Becton Dickinson seeks a Field Service Engineer to provide remote and on-site technical support for automated dispensing systems across the Cincinnati/Dayton region, including government facilities. The role involves troubleshooting, maintaining, and repairing proprietary hardware and software systems while ensuring regulatory compliance and customer satisfaction.
Responsibilities
- Provide remote and on-site technical support for automated dispensing systems serving DHA and DoD facilities
- Respond to and resolve work orders independently, escalating complex issues to senior engineers as needed
- Execute preventive maintenance programs and perform installations, repairs, calibrations, and general technical support
- Maintain accurate service documentation, expense tracking, and compliance with Medical Device Reporting requirements
- Manage spare parts inventory and maintain company-issued assets including vehicle and tools
Requirements
- Associate degree in related field and/or 3+ years field service or technical support experience
- 1–3 years combined hardware, software, and IT support experience with proprietary and standard applications
- Medical or electromechanical device repair experience required
- Strong troubleshooting, diagnostic, and problem-solving skills with mechanical aptitude
- Proficiency with Windows OS, networking, and diagnostic instruments
- Ability to obtain security clearance for federal government facility access including DoD
- Valid driver's license and ability to meet company driving requirements; lift 85 lbs frequently
Vacancy posted 16 days ago
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