Business Intelligence Analyst

Business Intelligence AnalystVCA is looking for a Business Intelligence Analyst who can turn complex operational and clinical data into clearer decisions across our network of veterinary hospitals. This person will build and maintain PowerBI/Power Apps reporting, work confidently with SQL and data models, investigate the reasons behind performance trends, and partner with Business Operations and hospital leaders to improve scheduling, capacity, workflow, productivity and financial performance. We are looking for someone who is technically strong, naturally curious and able to translate analysis into practical action for non-technical leaders.The Business Intelligence Analyst will play a key role in transforming raw operational and clinical data into clear, actionable insights that drive efficiency, growth, and improved patient (pet) care across our hospital network. This role will own the design, build, and maintenance of Power BI dashboards and reporting tools that give hospital leaders and executives real-time visibility into key performance indicators such as pet visit volume, appointment scheduling efficiency, staff productivity, revenue per visit, and workflow bottlenecks. The ideal candidate is equal parts analytical problem-solver and storyteller — someone who can dig into messy data, find the "why," and communicate it clearly to non-technical stakeholders.This role requires associates to work a hybrid schedule out of one of the MVH North America Hub Locations - Vancouver, WA | Santa Monica, CA.Essential Responsibility/Tasks:Design, build, and maintain interactive Power BI dashboards and reports that track hospital and network-wide performance metrics (visit volume, appointment utilization, wait times, staff productivity, revenue, client retention, etc.)Partner with the VP of Business Operations and hospital leadership to identify workflow inefficiencies and recommend data-driven process improvementsAnalyze trends in pet visit patterns, scheduling, and clinic throughput to identify opportunities to improve capacity utilization and reduce bottlenecksDevelop and maintain data models, ETL processes, and data pipelines connecting practice management systems to Power BI and other reporting toolsEstablish and monitor KPIs across operations, clinical workflow, staffing, and financial performanceConduct ad hoc and deep-dive analyses to answer strategic business questions from leadershipTranslate complex data findings into clear narratives and recommendations for non-technical audiences, including executive presentationsEnsure data accuracy, consistency, and governance across reporting tools and data sources in partnership with MVHCollaborate cross-functionally with Operations, Finance, HR, and Clinical teams to align on reporting needs and definitionsIdentify opportunities to automate recurring reports and streamline manual data processesSupport annual/quarterly business reviews with hospital-level and network-level performance insightsEDUCATION/EXPERIENCE :Bachelor's degree in Business Analytics, Data Science, Statistics, Finance, Economics, or related field (or equivalent experience)2–5 years of experience in a business intelligence, data analyst, or operations analyst roleStrong hands-on proficiency with Power BI (DAX, Power Query, data modeling, dashboard design)Solid SQL skills for querying and manipulating relational databasesExperience working with large, multi-location operational datasetsStrong analytical and problem-solving skills with high attention to detailExcellent communication skills, with the ability to present data insights to non-technical stakeholders and senior leadershipAbility to manage multiple projects and priorities in a fast-paced, growing organizationPREFERRED SKILLS AND QUALIFICATIONS:Experience in veterinary, healthcare, dental, or multi-site medical services industriesExperience with Excel (advanced formulas, pivot tables) and other BI tools (Tableau, Looker)Exposure to Python or R for data analysis/automationExperience with workflow/process improvement methodologies (Lean, Six Sigma) a plusExperience working within a multi-site or franchise/rollup corporate structureAdditional Information: Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $81,601 - $140,402. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only.If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com