Quick Lane Service Advisor

Coughlin Automotive

At Coughlin Toyota of Heath, we've got more business than we can handle and we need you! We are currently looking for an experienced Service Writer/Advisor for our location.

The Service Advisor serves as the primary point of contact for all automotive service customers. As a Service Advisor you will own the customer experience in the service lane and are the first point of contact for the customer as it relates to their vehicle: status, repairs and diagnostics. You need to be well-versed in product offerings, inventory needs, technician scheduling and customer service.

We're one of Central Ohio's fastest-growing dealer groups, representing 13 brands across 17 locations including Newark, Pataskala, Circleville, Heath, and more. Our success is built on a commitment to quality, service, and community - powered by great people.

Responsibilities:

Answer service calls, set and confirm appointments
Write repair orders
Act as a liaison between the technician and customer
Assist your client through the service process.
Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications:

previous experience
Strong record of positive customer satisfaction results
Organized and friendly personality
Fantastic communication skills with your customers
Professional personal appearance
Team oriented and self-motivated
Able to work with little supervision
Clean driving record

Coughlin Offers:

Competitive pay plan
Medical, Vision, and Dental Insurance
Company matched 401k
Short Term and Long-Term Disability
Life Insurance
Paid vacations/Company holidays
Employee Discounts
Ongoing professional development and Excellent opportunity for advancement

Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.

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Vacancy posted 4 days ago

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