Mechanic 3

Shop Mechanic Tier 3

The Shop Mechanic Tier 3 will use independent judgment and mechanical aptitude to work in the shop repairing rental equipment and maintaining rental equipment at the assigned Pacific Ag Rentals branch. The Shop Mechanic will ensure excellent service to both external and internal customers (i.e. – Service Manager, Shop Supervisor, Invoicing Supervisor, etc.) through the timely and accurate repair of equipment, including communicating missing, broken, or damaged parts on outgoing or incoming equipment.

Essential duties and responsibilities include the following. Other duties may be assigned.

Operations:

• Physically inspects and fills out equipment inspection forms for equipment returned from rent.
• Expertly identifies, makes required repair parts list, and quickly repairs various rental equipment including, but not limited to tractors, agricultural water pumps, large electrical generators, light towers, etc.
• Assist in the maintenance of the shop, warehouse, and vehicles, make deliveries and pick-ups, and work in the field service area maintaining equipment at customer locations.
• Ensures that in-house labor and replacement costs are captured and entered via the work order system so that proper invoicing can occur.
• Proactively identifies missing, broken, or damaged equipment to help reduce business costs, and escalates findings to the Service Manager with recommendations for resolution.
• Ability to mentor and train Mechanics in Tier 1 and Tier 2.
• Repairs are 20% added to the book time.

Customer Service:

• Timely monitoring of equipment repair in the shop.
• Communicate with the supervisor and other mechanics about shop questions or needs in either written or verbal form in a clear, professional, and efficient manner.

General Requirements:

• Comfortable and willing to move/use equipment such as, but not limited to, forklifts, large tractors, water trucks, RTVs, Jacks, etc.
• Repair body panels, hoods, and lights.
• Able to change tires and perform oil changes on equipment.
• Change seals, rings, belts, blades, and oil.
• Ability to identify mid-level electrical diagnostics and hydraulic problems for repair.
• Be able to fuel equipment.
• Ability to rebuild the drivetrain.
• Be able to perform basic Wash Rack duties such as washing equipment and cleaning chemicals to remove all traces of dirt on rental equipment. Interior cleaning including inside of windows, tractors, and other equipment which have an operator's station (RTVs, water trucks, etc.).
• Establishes and maintains effective channels of communication with management, co-workers, vendors, and all other business contacts.
• Conducts self in a manner reflecting positively on PAR and STAR and encourages others to do the same
• Is organized, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritization, and driven by excellence.
• Demonstrates proficient written and verbal communication skills, including accurate grammar and business correspondence.
• Prioritize tasks by changing deadlines and priorities to ensure positive outcomes.
• Ability to multi-task.
• A belief in working as a cohesive team.
• Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set.
• Participate in all company/location-driven communication efforts, including open book meetings, huddles, department meetings, and other related efforts.
• Maintain an organized work environment.
• Present a neat, professional appearance.
• Arrive at work at scheduled time, including being prepared to work on time after breaks and meal periods.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and outstanding customer service.
• Uses equipment and materials safely and acceptably, follows established safety procedures, uses appropriate safeguards, and observes common sense rules of safety in all on-the-job activities.
• Maintain a valid driver's license and a good driving record (if authorized to drive by Safety Manager).
• Must be eligible to be added to company insurance.
• Perform all other duties as assigned by management in a professional and efficient manner.

Education and/or Experience:

• At least 2 years of experience in a similar work environment with a proven track record of successful repairs, effective decision-making, and excellent people skills.

Computer Skills:

• Computer literate in Microsoft Office Suite preferred.

Technical Computer Skills:

• Calibrate
• Diagnose

Language Skills:

• Bilingual English/Spanish a plus.
• Ability to respond to basic inquiries and present information effectively to customers, co-workers, and management verbally and in writing.

Working Conditions: The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Environment:
  • Work time is split between the office, shop, and yard in a variety of weather conditions.
  • Regular time is spent in the shop.
  • Noise level in the work environment is usually moderate.

Physical Demands:

• Occasionally: Drive, sit, bend, twist, push, pull, climb, squat, crawl, kneel, reach above the shoulder, climb or balance; stand and walk; grasp with hands and fingers, handle tools, see (including close vision, distance vision, peripheral vision, depth perception), hear and speak, lift to 100lbs.

Machines, Tool and Equipment:

• Seldom (1–5%):
• Occasionally (6-33%): Use of computer and telephone.
• Frequently (34-66%): Use of forklifts, tractors, and jacks.
• Continuously (67-100%): Use of machines and tools.

Travel:

This job requires routine travel within proximity of regularly assigned work locations.

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