Night Auditor

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18000 associates across the United States Caribbean and Europe. Our platform includes Benchmark Resorts & Hotels a collection of distinctive independent properties; Axiom Hospitality our European hotel management company; and PYRAMIDWORKS which provides integrated workplace and facilities services. With corporate offices in Boston The Woodlands Texas and London Pyramid combines global scale with a hands-on approach focused on exceptional service operational excellence and long-term partnerships.

At Pyramid our people are at the heart of everything we do. We are committed to creating an environment where associates are respected supported and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders take on meaningful stretch assignments and gain exposure to a diverse portfolio of properties brands and markets. Whether you are beginning your hospitality career or bringing years of experience youll find opportunities to learn develop and make an impact.

Our commitment to associates guests owners and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today The Boston Globe and The Houston Chronicle to earning top travel accolades from Travel Leisure Condé Nast Traveler Forbes Travel Guide and U.S. News & World Report these recognitions reflect the culture service excellence and commitment to people that define the Pyramid experience.

About our property:

Welcome to the San Antonio Marriott Northwest a premier destination located in the heart of San Antonio Texas. Proudly part of the Pyramid Global Hospitality portfolio our hotel offers 297 comfortable guest rooms and an expansive 11417 sq ft of meeting space. More than just a place to stay the San Antonio Marriott Northwest seamlessly integrates comfort with career opportunities. Nestled in the vibrant city of San Antonio our hotel embodies the work culture fostered by Pyramid Global Hospitality where professional growth and seizing opportunities are prioritized. As a member of the Pyramid Global team youll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements. Join us at the San Antonio Marriott Northwest where your pathway to a fulfilling career is guided by an excellent People First Culture. Here youre not just part of a professional team; youre a vital contributor to an environment that values excellence and fosters growth. With spacious guest rooms and versatile meeting spaces every aspect contributes to a workplace that reflects the dynamic energy of San Antonio. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the vibrant atmosphere of the San Antonio Marriott Northwest!

What you will have an opportunity to do:

We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in registering guests the Front Desk Agent is a source of knowledge for the guest for everything about the hotel its amenities and the local area. This role serves the key hours where service is of utmost importance typically from 10pm to 6am.

If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections as well as taking steps to WOW people we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in ensuring proper credit is received special requests are noted and fulfilled and accurate information is established.
• Help to resolve problems and WOW guests through recovery when things arent quite right
• Promote and sell special hotel programs.
• Interact with hotel staff in a professional manner assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate Print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting charges and refunds.
• Assist other departments as needed.

What are we looking for

• Must have the ability to work the overnight hours
• A high attention to detail
• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Compensation:

$17.00

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$17.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Required Experience:

IC