Personal Banker

Job Description

Job Description

Summary of Job Description:

Under general supervision and in compliance with established policies and procedures is responsible for efficient, effective customer service including new account opening, loan applications, responding to inquiries, performing account maintenance and assisting as requested by management. Provides personalized customer service by learning about customer needs and financial goals. Represents the Bank at community activities when appropriate, to maintain proper responsible citizen stature for the bank while at the same time developing new business. Must have strong leadership skills, desire to grow within the organization and be flexible in time required as Personal Banker. This may include working extra hours in order to properly support the customer service specialists and Bank operations.

Primary Duties & Responsibilities:

Sales and Service

• Responsible for developing and maintaining customer and business relations through daily contact with customers entering branch and proactive contact with existing customers. Uses consultative sales approach to develop relationships that help customers reach their financial goals.
• Represents the Bank at community activities when requested.
• Works as part of branch team to develop plans for meeting branch goals for loan, deposit and services growth. Assists other employees when necessary in achieving these goals.
• Answers questions and solves problems for customers concerning all products and services provided by the Bank. Ensures that follow up contact occurs within 24 hours either with final answer or update on progress.
• Proactively learns about all bank products and services by keeping current with the Product Manual, and other Bank products and services.
• Completes Onboarding activities for new Lake Shore Bank customers as assigned by management.
• Must be willing to make outbound phone calls to existing customers and potentially new customers. The main purpose would be to alert them of Lake Shore products and promotions. Every effort should be made to schedule an appointment.

Operations

• Must participate in mandatory annual compliance training, staff development and educational training within the branch as assigned by Regional Branch Sales Manager or Assistant Branch Sales Manager.
• Ensures that all Human Resource related documentation is completed and forwarded to the Human Resource Office in a timely manner.
• Required to open branch 5 minutes early and close the branch 5 minutes late, to include drive-thru facilities as needed, to ensure highest level of accessibility for customers.
• Ensures that all daily activities are completed in accordance with the requirements of all internal controls as established by Bank policy.
• May work as customer service specialist when requested by management.
• Interviews consumer loan applicants, gathers required information for credit applications, and explains loan options, rates, terms and all collateral requirements to Lake Shore Bank customers. Will qualify loans and provide documentation for proper underwriting by running credit reports, analyzing information provided, verifying information with creditors, the applicants and the applicants employer when required. Will request and follow up on additional information required.
• Cross sells Lake Shore Bank products to customers via lobby customers, telephone inquiries and potential customers outside of work hours ensuring proper fit of our banking services to match the need of the customer.
• Assists in the development of mortgage customers, to include frequent visits to the local realtors to promote mortgage products and ultimately enhance the branch mortgage portfolio.
• May be required to travel to other branch locations in order to provide staffing efficiency.
• Maintains inside and outside appearance of the branch to highest levels of cleanliness
• Maintains a professional image at all times while representing the Bank, by maintaining proper personal hygiene and appropriate business attire.
• Must represent the Bank in a positive manner at all times by providing customers with exceptional customer service.
• Refers appropriate candidates for employment opportunities with Lake Shore Bank.
• Any other duties that may be assigned.

Skills and Abilities Required:

• Personal Bankers must exhibit strong leadership and a drive for success. Prior leadership and enthusiasm for advancement must be proven either internally or externally.
• Potential for further development and leadership opportunities must be an objective of this individual in succeeding in personal and professional growth.
• Candidate should have at minimum an Associate’s Degree or Bachelor’s Degree in the field of Business, or prior success and achievement equal to 5 years of service in the business world in a leadership position.
• Computer Skills, in specific Bank software (Loan Doc/Fiserv System/Nautilus Scanning) and in Word, Outlook and Excel programs.
• Must maintain knowledge of the Consumer Loan Policy as approved each year by the Board of Directors.
• Is required to maintain a high degree of confidentiality, have excellent interpersonal and communication skills.
• Solid product knowledge; proactive leadership in learning new products/services and ensuring other staff members’ timely instruction of all products and services.
• Must have up to date knowledge of IRA/HSA rules and documents

Mandatory Requirements:

• Must maintain banking knowledge to ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and Bank policies and procedures.
• Is responsible for strictly adhering to LSSB check cashing policies and procedures.
• Must maintain a positive work atmosphere by behaving and communicating in a manner so that a positive working relationship with customers, coworkers and managers exist.
• Must interact professionally with other employees, board members, customers and external vendors.
• Must act in accordance with the Lake Shore Bank Code of Ethics Policy.