Parent Child Assistant Program Case Manager II

Job Description

Job Description

PCAP Case Manager II

Brigid Collins Family Support Center – Bellingham, WA
Full-Time | 40 hours/week | Non-Exempt

About Brigid Collins Family Support Center

Brigid Collins Family Support Center is dedicated to strengthening community health and resilience by supporting children and families through trauma-informed, evidence-based services. We believe every parent deserves nonjudgmental support, and every child deserves a safe and thriving future.

The Parent-Child Assistance Program (PCAP) is a nationally recognized, evidence-based program that provides three years of intensive, compassionate support to pregnant and parenting women with substance use disorders. Our team helps parents build stability, strengthen family connections, and navigate recovery in a supportive, relationship-driven environment.

We are seeking a PCAP Case Manager II who is passionate about walking alongside mothers and families navigating complex challenges. If you are grounded, empathetic, organized, and committed to supporting families with dignity and respect, we want to meet you.

Compensation

• Starting wage: $22.50/hour
• Full classification range: $22.50 – $28.29/hour (growth potential within classification)
• Salary commensurate with experience; new hires should expect to start at the base of the range.

Benefits

• Choice of excellent medical, dental, and vision plans with 80%+ employer premium contribution
• Employee Assistance Program
• 403(b) retirement plan with employer contribution after one year
• Annual raises
• 11 paid holidays + additional paid agency closure days
• 12 days of accrued sick leave annually
• 11 days of accrued vacation in first year
• Paid training and travel
• Qualifying employer for the Public Service Loan Forgiveness Program (PSLF)

What You’ll Do

As a PCAP Case Manager II, you will build trusting, long-term relationships with mothers and families who have experienced at-risk substance use during pregnancy. Using a strengths-based, trauma-informed approach, you will:

Outreach & Home Visiting

• Maintain a caseload of 15–20 clients and conduct home visits approximately twice per month
• Provide respectful, culturally responsive outreach to engage and retain clients
• Identify and connect clients with community providers who can support their individual goals

Case Management & Advocacy

• Help clients set meaningful, achievable goals based on their needs assessments
• Support clients in making progress toward goals related to recovery, parenting, housing, health, and safety
• Advocate for clients with service providers, community systems, and support networks
• Maintain ongoing communication with each client's care team and community providers

Assessment, Documentation & Data

• Administer sensitive clinical assessment tools following PCAP protocols
• Collect and accurately enter client data using an online platform
• Maintain strict confidentiality and documentation standards

Team Collaboration & Professional Development

• Participate in weekly individual supervision with the PCAP Clinical Supervisor
• Attend weekly team meetings to discuss cases and program goals
• Participate in required pre-service and ongoing training
• Maintain current CPR, Infant CPR, and First Aid certifications

On-Call Responsibilities

• Serve on the Brigid Collins on-call rotation at least 3 times per month
• Respond to calls and emails, answer questions, make referrals, and document interactions
• Make CPS reports as required

Other Duties

• Perform related tasks as assigned to support the program and organization’s mission

Knowledge, Skills & Abilities

• Ability to work effectively and independently in the field with strong time-management skills
• Strong team collaboration and communication skills
• Ability to build trusting, nonjudgmental relationships with mothers at high risk and their families
• Comfort engaging in conversations involving sensitive, confidential, or emotionally complex topics
• Strong organizational skills and attention to detail
• Flexibility to adjust work hours to meet client needs
• Commitment to trauma-informed, strengths-based, and culturally responsive practice

Qualifications

• Bachelor’s degree (BA/BS) in a human services–related field
• Valid driver’s license, access to a reliable vehicle, and ability to travel daily within service area
• Successful completion of required background checks
• Must meet insurance requirements for a clean driver’s abstract
• Individuals with personal or lived experience related to substance use or recovery are strongly encouraged to apply

To Apply

Submit the following to be considered (incomplete applications will not be reviewed):

• Resume
• Cover letter
• Three professional references

Qualified applicants will be contacted to schedule interviews.
No phone calls, please.