Veterinary Patient Care Coordinator

Patient Care Coordinator

At Roadside Veterinary Clinic in Highland, MI, we believe excellent small animal medicine begins with strong relationships. We are proud to be an AAHA Accredited practice, signifying our commitment to the highest standards of veterinary care. This dedication is reflected in the trust we have built within our community, evidenced by our excellent 4.8-star Google rating. We are seeking collaborative and compassionate veterinary professionals to join our dedicated team and contribute to a culture where you can immediately feel welcome and supported. We understand that to provide excellent care, we must first support our teammates. While you will be working specifically at Roadside Veterinary Clinic, you join a larger network dedicated to ensuring you can do your best work. This network prioritizes career growth for all teammates, whether that means mentorship for new doctors, tuition support for those looking to become a credentialed technician, or specialized internal training opportunities. We provide the resources and education you need to succeed in your professional journey. Our commitment to delivering high-quality small animal care means equipping our hospital with the tools necessary for modern veterinary practice. Furthermore, through our network affiliations, our veterinarians have direct access to internal specialty consultations and continuing education, ensuring that even complex cases benefit from a wide breadth of expertise. This structure allows us to consistently offer comprehensive medical, surgical, and preventative care while empowering you to expand your clinical skill set. Highland, Michigan, offers a beautiful blend of peaceful community living and accessible outdoor recreation. Located in Oakland County, you will find yourself surrounded by state parks, lakes, and rolling landscapes, making it an ideal location if you appreciate a slower pace and opportunities for hiking, boating, or simply enjoying nature. This locale maintains a strong small-town feel, yet you are still within easy driving distance of the greater metro Detroit area when you desire city amenities. It is a welcoming place where you can easily find balance between your dedicated career and a quality personal life.

Your Impact as a Patient Care Coordinator

As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.

Your Impact Will Include:

• Setting the Stage for a Great Visit: You'll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
• Acting as a Medical Scribe: You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
• Creating Treatment Plans: You'll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
• Coordinating Seamless Care: You will collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
• Educating Clients: You'll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
• Following Up with Care: You will conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.

What You'll Bring to the Team

• A high school diploma or equivalent.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate based on your experience, plus a comprehensive benefits package.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Health

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable Perks

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow . Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

Physical Requirements: Prolonged periods of standing and working on a computer. Ability to bend down and lift up to 40lbs unassisted. Reasonable accommodations may be made.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.