Parts Specialist

Support customers by identifying required parts, researching solutions, and resolving parts‑related issues via phone and email. Manage parts requests and orders, including accurate entry, updates, and coordination of shipments. Communicate order status proactively, keeping customers informed of delivery timelines and any changes. Collaborate with internal teams (service, engineering, supply chain) to address complex parts questions and ensure effective resolutions. Maintain strong product and parts knowledge to provide accurate guidance and recommendations. Deliver professional, customer‑focused service that reflects company standards and strengthens brand reputation. Take initiative to solve problems, improve processes, and communicate effectively with all necessary stakeholders. Perform additional tasks and support team needs as assigned. REQUIRED SKILLS AND EXPERIENCE Excellent customer service/communication skills - phone calls and emails Strong computer skills and ability to operate several screens and systems simultaneously. Need to be able to multi-task in a high paced work environment Experience in customer service or sales Excellent organizational/time management skills NICE TO HAVE SKILLS AND EXPERIENCE Experience within automotive industry i.e. autozone, advanced auto parts, reillys, car dealership, automotive manufacturers, anything car related will help to understand compressor parts #J-18808-Ljbffr Insight Global