Shift Leader

Role Summary

Shift Leaders are responsible for creating Raving Fans. Their responsibilities include:

Execute operational excellence– Develop trust with guests through meeting the Quality requirements all day every day.

Deliver 2ndMile Service– Ensure guests feel cared for by going above and beyond expectations.

Activate Emotional Connections– Strengthen relationships with guests and the community.

Must obtain Food Handlers Certificate within the first 5 days of employment.

General Responsibilities

Shift Leader responsibilities include:

Opens and closes the restaurant

Count and verify drawers

Develops Team Leaders

Directs our shifts

Identify, analyze, and solve issues that arise in a fast-paced environment

Maximizes productivity in the restaurant– Makes sure that every area of the restaurant is running efficiently

Requirements

Available to work a minimum of 35 hours per week

Understand the expectation of Chick-fil-A customer service standards and operational excellence.

Skills

Great attitude

Hard working

Dependable

Honest

Demonstrate leadership attributes

Team-player

Positive attitude & role model

Responsive to team’s needs

Takes initiative

Works to serve others

Motivated to grow and to learn

Great verbal communicator

Outgoing/friendly/patient

Desire for ongoing training/education

Detailed & keenly observant

Passion for procedural discipline

Able to lift 40 - 60 pounds on a consistent basis