Shift Leader
Chick-fil-A Terrell
Role Summary
Shift Leaders are responsible for creating Raving Fans. Their responsibilities include:
Execute operational excellence– Develop trust with guests through meeting the Quality requirements all day every day.
Deliver 2ndMile Service– Ensure guests feel cared for by going above and beyond expectations.
Activate Emotional Connections– Strengthen relationships with guests and the community.
Must obtain Food Handlers Certificate within the first 5 days of employment.
General Responsibilities
Shift Leader responsibilities include:
Opens and closes the restaurant
Count and verify drawers
Develops Team Leaders
Directs our shifts
Identify, analyze, and solve issues that arise in a fast-paced environment
Maximizes productivity in the restaurant– Makes sure that every area of the restaurant is running efficiently
Requirements
Available to work a minimum of 35 hours per week
Understand the expectation of Chick-fil-A customer service standards and operational excellence.
Skills
Great attitude
Hard working
Dependable
Honest
Demonstrate leadership attributes
Team-player
Positive attitude & role model
Responsive to team’s needs
Takes initiative
Works to serve others
Motivated to grow and to learn
Great verbal communicator
Outgoing/friendly/patient
Desire for ongoing training/education
Detailed & keenly observant
Passion for procedural discipline
Able to lift 40 - 60 pounds on a consistent basis
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