Customer Service Representative

Customer Service RepresentativeHeadquartered in Grand Rapids, Michigan since 1955, Lumbermen's operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota. A leading distributor and manufacturer, we are driven by the goal to be first choice for our employee owners, customers, and suppliers. Lumbermen's is 100% employee-owned and committed to investing in rewarding relationships and doing the right thing in every interaction.Working at our Byron Center Specialty Division, the Customer Service Representative work in partnership with our customers and suppliers delivering superior products. This team serves as a call center for our Michigan, Indiana & Toledo markets. Day-to-day responsibilities include:Living Out Lumbermen's Culture – Modeling Lumbermen's core values while creating an atmosphere where Lumbermen's is 'first choice' of our customers.Modeling Safety – Being a safety-minded team player who will contribute to the protection of all employee owners.Quoting Products – Generating and delivering product quotes for customers accurately and in a timely manner.Managing Inventory – Maintaining and managing inventory stock levels.Customer/Vendor Support – Answer incoming customer/vendor inquiries and assisting them in timely problem resolution.Order Data Entry – Entering incoming orders received from customers accurately and efficiently.Production Collaboration – Working in tandem with the production team to ensure timely completion and delivery of customer orders.An employee owner who embraces, models, and promotes Lumbermen's Mission, Vision, and Promise and has:A friendly, professional demeanorAbility to be dependableStrong written and verbal communication skillsAbility to work cooperatively with fellow employee ownersAbility to productively manage tasks and complete work accurately in a timely mannerAbility to effectively move between a variety of tasksDesired Skills:Strong communication skills, both verbal and writtenFriendly, professional demeanorDependableAbility to work cooperatively with fellow employee ownersAbility to effectively move between a variety of tasksAbility to productively manage tasks and complete work accurately in a timely mannerProficient in Microsoft Office, emphasis on Microsoft ExcelWell organized; ability to maintain organization, prioritization, & follow up in a fast-paced work environmentAttention to detail, detail orientedKey Qualifications/Requirements:High School diploma/GED required (College degree preferred)2-5 years' experience in a professional customer service environmentProficient in Microsoft OfficeLumbermen's exists to enrich the lives of people by intentionally caring for all who experience us. You will experience a different kind of work environment and 'family' here and help live out the Lumbermen's promises of committing to those who count on us, doing what's right, exercising sound business practices and earning consideration. Other benefits include:A collaborative and supportive work environmentESOP (Employee Stock Ownership Plan) – generous company-funded retirementMedical, dental, vision, and life insuranceFlexible spending/health savings account401(k)The SOURCE – free and confidential support resources for our teamPaid time offPaid holidaysTraining and developmentAdvancement opportunitiesLumbermen's is proud to be a drug and alcohol-free workplace. In addition, Lumbermen's will not discriminate against any employee or candidate because of race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.