Security Field Service Technician, Retail Systems

Join Our Team as an Installation and Service Technician

Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do:

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment.

How you will do it:

• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
• Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized.
• Maintain an accurate parts inventory at levels that insure a first time fix.
• Demonstrate and train customers how to use their equipment properly.
• Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems.
• Take care of other tasks as needed

What we look for Required Qualification:

• Associate degree in Electronics and/or Networking, or career equivalent required, military experience preferred
• General knowledge of electronics required
• Strong understanding of Networking fundamentals
• Excellent written and oral skills
• Must have a valid driver's license
• Working Knowledge of MS Office and basic PC skills
• Highly organized, strong interpersonal skills and ability to work independently
• Willing to obtain or have State License as required. (State Dependent)
• Must have a mechanical aptitude and be able to use hand and power tools
• Will maintain an inventory of parts stock for our customers; including ordering parts to always have on-hand and shipping used parts after use
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Must be capable of working independently or as a team
• Ability to complete all JCI required EAS and Video trainings and certifications
• Ability to travel and work overtime as needed
• Able to read and interpret blueprints and Scope documents
• Ability to mentor and train others
• Ability to perform service on more complete integrated solutions

Preferred Skills:

• Networking Certification
• 3 years or more work experience installing or servicing IP cameras and DVR/NVR systems
• Highly adaptive to industry changes as they come and a strong work ethic

Hiring Hourly Range: $33-$44 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.