Team Lead Care Advisor

As a full-time remote opportunity, the Team Lead Care Advisor will oversee the Care Advisor team, providing metrics-driven guidance and expert support while managing daily operations, coaching team members, and enhancing the member experience in the caregiver search and retention process. Key responsibilities: Utilize reporting and analytics to meet team SLA goals and drive performance Act as a peer coach and quality champion, conducting call audits and providing training Investigate and resolve escalations from members, caregivers, and health plans Required qualifications: High school diploma or equivalent is required; some college coursework preferred At least one year of experience in a call center or two years in a customer service environment Internal candidates must have a minimum of six months as a successful Care Advisor Experience with Microsoft Office/Google Suite is required Previous healthcare experience is preferred