Senior Products & Services Specialist - Trade Ally Management

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Job Summary This position is responsible for non-supervisory leadership in in one or more aspects of the management & operation of Duke Energy products, programs and services. This position accurately manages performance indicators, owns and coordinates program activities, presents information and completes assigned tasks supporting successful business operations. Responsibilities Operational Management Provides support to and responds to requests from matrix-relationship program and/or products & services manager(s) Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources. Develop, manage, and maintain program documentation of performance and standard operating procedures Analyze information to prepare a summary of finds that lead to implementation and actionable improvements Understand and monitor issues affecting assigned offerings including items like financial challenges, regulatory constraints, code & standard modifications, technology and environmental standards which impact offerings. Formulate recommendations to address negative impacts and deliver a compelling case for the proposed modifications. Implement tools, software and processes as needed for customer relationship management, vendor information exchange, and other business operational needs Considers and acts upon regulatory requirements, where applicable, for various areas of responsibility Marketing, Sales & Acquisition Promote energy efficiency rebates and incentives to trade allies within territory to support the sale and installation of high efficiency equipment. Speak to large groups, educate external partners on the benefits of Duke Energy's products and services. Analyze and understand market research results. Identify and implement promotional & sales strategies to expand offers accessibility to key target audiences. Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings. Measure and analyze performance to lower cost per acquisition. Capture, track and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments Evaluative key performance indicators provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance. Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results. Business & Vendor Relationship Management Support development of vendor relationships through contributions to the creation of Statements of Work and vendor agreements. Assist in managing the vendor relationships like a business owner for items like adherence to contract terms, compliance & performance standards, quality, timeliness, tracking and reporting, invoicing, customer satisfaction and coordination with program stakeholders Conduct meetings and calls with vendor as needed to monitor performance, identify issues and adjust to changing conditions. Manage and modify contractual obligations for the program. Business Innovation Provide product feedback, program and service enhancements to improve market effectiveness by participating in product development initiatives Basic/Required Qualifications Bachelor's degree in Engineering, Finance, Business, or other related degree Minimum 2 years required related work experience In Lieu of degree, a High School diploma/GED and a minimum of 7 years of related work experience Preferred Qualifications 3 years of related work experience Experience in Energy Efficiency Experience in vendor management"/> Experience using Salesforce Additional Preferred Qualifications 4 years of related work experience Knowledge of corporation's business objectives & strategies, products and services, pricing and markets Comprehensive financial and business acumen Business operation experience Understanding of utility regulatory environment Demonstrated excellent interpersonal skills including communication skills, presentation skills, conflict resolution and management skills, excellent leadership skills, and good facilitation skills all levels, both internal and external, to Duke Energy Demonstrated ability to effectively manage multiple projects and issues simultaneously. Ability to meet deadlines and keep projects on track, independently without direct supervision Demonstrated effective analytical, problem identification and resolution skills to arrive at a well-crafted solution to be implemented effectively and efficiency Proven self-starter, results-oriented, and requiring minimal supervision to take charge and get things done Experience working in a team environment coordinating resources in a matrixed organization to meet customer expectations Demonstrated ability to interpret data related to the program/targeted customers which results in the implementation of program improvements Ability to leverage subject matter experts and resources Working Conditions Field Mobility Classification - Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location. Specific Requirements Valid Driver's License Travel Requirements 25-50% Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. #J-18808-Ljbffr Duke Energy