Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Paid Holidays
• Monday-Friday: 9-5
• Group Life Insurance
• Simple IRA with employer match
• Paid time off
• Opportunity for advancement

Job Title: Customer Service Representative

Location: Jodie Parrack State Farm, Elkins, WV

Job Description:

The ideal candidate will serve as the first point of contact for clients and visitors, providing exceptional customer service and support in a fast-paced office environment. This position requires the candidate to obtain a Property & Casualty (P&C) insurance license within 30 days of employment.

Key Responsibilities:

·    Greet and welcome clients and visitors in a professional and courteous manner.
·    Answer and direct incoming phone calls, taking messages as necessary.
·    Provide clients with assistance regarding inquiries, payment processing, billing concerns, and other office-related matters.
·    Schedule appointments and manage the calendar for the office.
·    Maintain a clean and organized reception area.
·    Process incoming and outgoing mail.
·    Handle administrative tasks such as data entry, filing, shredding and document preparation.
·    Support the team with various office tasks as needed.
·    Maintain confidentiality of sensitive information.

Qualifications:

·    High school diploma or equivalent; additional education in office administration is a plus.
·    Previous experience in a customer service role is preferred.
·    Strong communication skills, both verbal and written.
·    Proficient in Microsoft Office Suite (Word, Excel, Outlook).
·    Ability to multitask and prioritize tasks effectively.
·    Excellent organizational skills and attention to detail.
·    Friendly demeanor and a positive attitude.

Why Join Us:

At Jodie Parrack State Farm, we value our employees and provide a supportive work environment. We offer competitive compensation, opportunities for professional development, opportunities for advancement, and a chance to be part of a dedicated team that serves our community.