Food Services Customer Service Representative-Nutrition & Food Services Part-time Various Start[...]

Overview The salary range for this position is $17.25 - $23.29 (Hourly Rate). Placement within the salary range is dependent on relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement. Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you\'ll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine. We recognize where you\'ve been, and we support where you\'re headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service. Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment. Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being. Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups. From discovery to delivery, come help us shape the future of medicine. Benefits $10,000 Tuition Reimbursement per year ($5,700 part-time) $10,000 Student Loan Repayment ($5,000 part-time) $1,000 Professional Development per year ($500 part-time) $250 Wellbeing Fund per year ($125 for part-time) Matching 401(k) Excellent medical, dental and vision coverage Life insurance Annual Employee Salary Increase and Incentive Bonus Paid time off and Holiday pay Description Hours are as follows: Call Center Start Times - 6:00 a.m. and 10:30 a.m. Kitchen Start Times - 6:00 a.m., 6:30 a.m., 10:00 a.m., and 12:15 p.m. The Food Services Customer Service Representative reflects the mission, vision, and values of NM, adheres to the organization\'s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. The Food Services Customer Service Representative provides scheduling, registration, and customer service functions at Northwestern Medicine. Ensures highest level of customer service is provided to the NM workforce and any external clients. Responsibilities Department Operations: Answers the telephone in a courteous, professional manner; screens and directs calls, takes messages, and relays information accurately; demonstrates excellent customer service. Interacts with customers, clients and clinical staff to resolve problems/questions about services to be delivered; schedules correct services for each service request. Communication and Teamwork: Provides courteous and prompt customer service; checks messages and returns calls; demonstrates teamwork and respects diverse opinions and styles; maintains good working relationships; organizes time and department schedule; demonstrates a positive attitude. Service Excellence: Displays a friendly, approachable demeanor; partners with functional areas across Northwestern Medicine; fosters cohesive, high-energy teamwork; supports a "Safety Always" culture; maintains confidentiality; works within time and budget constraints; performs other duties as assigned. Qualifications Required High school graduate or equivalent. Strong computer knowledge, data entry skills in Microsoft Excel and Word. 1 year of customer service, preferably in a medical office setting. Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization. Ability to work independently. Preferred N/A Equal Opportunity All your information will be kept confidential according to EEO guidelines. Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. #J-18808-Ljbffr