Head of Quality Control, Business Banking Risk - Executive Director

Quality Control Manager for Credit Risk Center in Business Banking Risk

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is about thinking outside the box, challenging the status quo, and striving to be best-in-class.

As the Quality Control Manager for the Credit Risk Center in Business Banking Risk, you will provide strategic leadership to a team of Quality Control officers that conduct reviews of Wholesale and Retail credit analysis decisions, ensuring compliance with Regulations, Business Banking Risk and Firmwide Requirements and Procedures. In this role, you will act with the purpose to improve the overall quality of credit analysis decisions & maintain an environment of Audit readiness through regular quality reviews, creation and oversight of various monitoring reports and driving process enhancements. You will play an integral role in the management of governance initiatives across the business. This is an exciting opportunity for you to join and lead a dynamic Quality Control team within Business Banking Risk and work alongside a team of talented colleagues.

Job Responsibilities:

• Lead a team of Quality Control officers who conduct regular quality reviews on Wholesale and Retail credit decisions.
• Drive a culture of end-to-end ownership of Quality Control processes while maintaining effective control over key deliverables. Take complete responsibility for implementing and coordinating activities under the Quality Control program.
• Demonstrate an expert understanding of Regulatory requirements and internal processes to ensure adequate coverage of Quality Control tests.
• Effective management of difficult conversations; excellent written and verbal communication.
• Identify key performance trends and propose effective Quality Control measures for better Risk Management (i.e. process improvements, training, targeted quality reviews). Effectively report Quality Control findings to senior management.
• Own, participate and drive participation from the team on business-critical projects and process improvement initiatives.
• Assist with preparation for internal and external reviews, audits, and examinations.
• Collaborate, build, and maintain strong partnerships across the organization.
• Demonstrate strong leadership skills by mentoring, coaching, providing ongoing training support, and supporting the development of the Quality Control team.
• Demonstrate the ability to prioritize multiple tasks to meet deadlines and oversee resources, ensure timely submission of deliverables.

Required qualifications, skills and capabilities

• Bachelor's degree in finance, accounting or related field.
• At least 10 years in commercial credit analysis, or equivalent related experience.
• Experience in risk governance and controls.
• Ability to formulate and articulate objective views based on professional credit assessment.
• Advanced knowledge of credit analysis and policies, loan documentation and regulatory requirements.
• Recognized leadership capabilities and executive presence.
• Superior analytical skills supported by excellent written and verbal communication skills.
• Demonstrated judgment and ability to act decisively.
• Ability to work well under pressure in a demanding environment

Preferred qualifications, skills and capabilities

• Prior experience in a Quality Control Management role
• MBA preferred