Front Desk Associate

Join The Team At PedIM Healthcare!Delivering exceptional care, together.Who We ArePedIM Healthcare is the first private medical office of its kind in Citrus County – offering top-quality care for children, adults, and seniors all under one roof. We provide pediatrics, adult internal medicine, family practice, geriatrics, women's care, medical weight-loss, sleep-medicine services and more.Our dedicated, community-focused team is committed to excellence, pride in service, and making a real difference for patients and families across Citrus County.Why Work With Us?A broad, multi-discipline practice where you can grow: pediatrics, internal medicine, weight-loss & sleep medicine specialties.A values-driven environment: we listen, we help, we understand—and we care.Community-oriented and recognized: voted "best of the best" in the region.Opportunity to make a meaningful impact by supporting patients over their full life span—from children to seniors.A workplace committed to employee development and delivering holistic care.Benefits Available To YouJoining our team means more than just a job—it means access to benefits designed to support your health, well-being, and work-life balance.Health coverage + Sick-N-Well membershipHealth Savings Account (HSA)Life insurancePaid time off401(k) plan + 4% company matchRelax Scofa membershipEmployee Assistance Program (EAP)Employee Recognition ProgramAnd more!The RoleWe are seeking a highly motivated and organized Front Desk Associate to join our Primary Care team! As a Front Desk Associate, you will be the first point of contact for our patients and visitors. You will be responsible for providing excellent customer service, managing patient appointments, and ensuring the smooth operation of the front desk.What You'll DoGreet patients and visitors in a friendly and professional mannerAnswer phone calls and respond to emails in a timely mannerSchedule patient appointments and manage the appointment calendarVerify patient insurance information and collect co-paymentsMaintain patient records and ensure confidentialityAssist with administrative tasks as neededRequirementsQualities That Make You A Great FitHigh school diploma or equivalentExcellent communication and customer service skillsAbility to multitask and prioritize tasks effectivelyProficient in Microsoft Office and electronic medical records systemsExperience in a medical office setting preferredPhysical RequirementsRemaining in a stationary position, often standing or sitting for prolonged periods.Moving about to accomplish tasks or moving from one worksite to another.Communicating with others to exchange information.Repeating motions that may include the wrists, hands and/or fingers.Assessing the accuracy, neatness and thoroughness of the work assigned.All employment offers at PedIM Healthcare are contingent upon the successful completion of applicable background checks, verification of credentials, and compliance with health and safety requirements.Compliance & Equal Opportunity NoticePedIM Healthcare is proud to be an Equal Opportunity Employer and is fully committed to compliance with all federal, state, and local employment laws. We believe every team member deserves a workplace built on respect, fairness, and opportunity.We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law.In alignment with the Americans with Disabilities Act (ADA), PedIM Healthcare provides reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and participation in all aspects of our hiring and employment processes.Employment at PedIM Healthcare is offered on an at-will basis and is contingent upon the successful completion of all required background checks, credential verifications, and health or safety screenings consistent with healthcare regulatory standards. Certain roles may also require proof of immunizations or other health compliance documentation.We are dedicated to fostering a diverse, inclusive environment where every employee feels valued, supported, and empowered to contribute to our mission of delivering exceptional, compassionate care to our community.EOE