Data Entry Specialist

Job Title: Customer Support RepresentativeJob Description

This role focuses on supporting customers as they pre-order products, ensuring a smooth and positive experience at every step. You will respond to customer enquiries via email and live chat, manage data entry in internal systems, and work across multiple screens and tools to resolve queries efficiently and accurately.

Responsibilities

• Assist customers with pre-ordering products, providing clear and accurate information throughout the process.

• Deliver a positive customer experience through timely, professional, and friendly responses via email and live chat.

• Handle a high volume of customer enquiries while maintaining a high standard of service.

• Enter and update customer and order information accurately in internal databases and ERP systems.

• Navigate and work across multiple screens, enquiries, and systems simultaneously.

• Use Microsoft Office tools, including Excel, to support data entry, tracking, and reporting tasks.

• Organise and prioritise daily workload to ensure prompt resolution of customer requests.

• Collaborate with colleagues to share information and ensure consistent, high-quality customer support.

• Follow established procedures and guidelines to maintain data accuracy and service quality.

Essential Skills

• Previous customer service experience in any capacity.

• Excellent verbal and written communication skills.

• Strong written skills using Microsoft Office applications.

• Proficient in Microsoft Office, including Excel.

• High level of accuracy and attention to detail in data entry.

• Strong organisational skills with the ability to prioritise tasks effectively.

• Proven ability to multitask across multiple screens, enquiries, and systems.

• Customer service oriented mindset with a focus on delivering a positive experience.

• Ability to work confidently with internal databases and ERP or similar systems.

Additional Skills & Qualifications

• Experience using ERP systems for order or customer management.

• Advanced Excel skills for data tracking and reporting.

• Demonstrated ability to work effectively in a fast-paced office environment.

• A proactive and flexible approach to handling changing priorities.

• Comfortable using live chat platforms and email-based customer support tools.

Why Work Here?

You will join a workplace that values employee wellbeing and offers a range of attractive benefits. The company provides comprehensive benefits and excellent medical coverage, supporting your health and security. You can also enjoy unique office perks, including on-site massages, creating a supportive and enjoyable environment where you can thrive and feel appreciated.

Work Environment

This is an in-office role based on a Monday to Friday schedule, typically from 7:00 am to 4:00 pm. You will work in a professional office environment using multiple computer screens, internal databases, ERP systems, and Microsoft Office tools throughout the day. The setting is structured yet supportive, with a consistent daytime schedule that helps maintain work-life balance.

Job Type & Location

This is a Contract to Hire position based out of Newbury Park, CA.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Newbury Park,CA.

Application Deadline

This position is anticipated to close on Aug 24, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.