Customer Logistics Manager

Customer Logistics Manager (Remote)

Salary: $100,000–$125,000

Location: Remote (U.S.)

Are you a customer-focused logistics leader with experience supporting food manufacturing or consumer packaged goods? We are seeking a Customer Logistics Manager to lead customer service operations, drive supply chain collaboration, and ensure exceptional service for key customers and retail partners.

Responsibilities

• Lead and develop a high-performing Customer Logistics/Customer Service team.
• Manage all aspects of order processing, fulfillment, invoicing, and delivery execution.
• Serve as the primary escalation point for customer issues, complaints, and service concerns.
• Partner with Production, Supply Chain, Planning, Warehouse, Quality, and Sales to ensure accurate, on-time deliveries.
• Build and maintain strong relationships with customers, distributors, and retail partners.
• Monitor and improve KPIs including OTIF, order accuracy, response times, and customer satisfaction.
• Ensure compliance with food safety regulations, customer requirements, and labeling standards.
• Analyze customer trends and operational data to identify opportunities for continuous improvement.
• Develop and implement customer service procedures, SOPs, and training programs.
• Support forecasting, product availability, inventory management, and customer communication.
• Oversee returns, credits, complaints, and recalls in partnership with Quality and Regulatory teams.
• Utilize ERP and order management systems such as SAP, Oracle, or similar platforms.
• Prepare and present operational reports and customer service metrics to leadership.
• Drive cross-functional communication to improve efficiency and customer experience.

Qualifications

• Bachelor's degree preferred in Business, Supply Chain, Logistics, or a related field.
• 5+ years of customer logistics, customer service, supply chain, or order management experience.
• Leadership experience managing teams in a manufacturing, food production, or CPG environment.
• Experience with ERP systems such as SAP, Oracle, or similar platforms.
• Strong analytical, communication, and problem-solving skills.
• Knowledge of food safety standards, customer compliance requirements, and supply chain best practices is highly preferred.

What We Offer

• Competitive salary with bonus opportunity
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid vacation and holidays
• Career growth with a stable, growing organization
• Fully remote work environment with collaborative leadership team

If you're a collaborative leader who thrives on building customer relationships, improving processes, and delivering outstanding service, we'd love to hear from you