Scheduling Coordinator New Patient

Scheduling Coordinator New Patient

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Scheduling Coordinator New Patient based in the United States.

As a Scheduling Coordinator New Patient, you will play an essential role in helping patients take their first steps toward receiving specialized cancer care. You will coordinate appointments for new and returning patients, ensuring a smooth, timely, and welcoming scheduling experience. Acting as a key point of contact, you will communicate with patients through phone calls, emails, and incoming requests. You will collect and verify patient information, explain administrative forms and policies, and address questions with professionalism and empathy. Working in a patient-focused healthcare environment, you will help maintain accurate records and ensure efficient coordination across clinical services. This is a meaningful opportunity to contribute to a mission centered on improving patient experiences and advancing cancer care.

Accountabilities:

• Coordinate and schedule appointments for new patients and established patients through incoming phone calls, emails, and other scheduling requests.
• Gather, verify, and accurately enter patient demographic and administrative information into the appropriate computer systems.
• Guide patients through registration procedures, explaining required forms, policies, and scheduling processes.
• Respond to patient questions and provide clear, helpful information throughout the scheduling process.
• Manage daily call volumes and incoming requests while maintaining accuracy, responsiveness, and a high standard of customer service.
• Work individually with patients to ensure their information is complete and correctly documented.
• Support efficient patient access by coordinating scheduling activities and helping create a positive first experience with the healthcare organization.

Requirements:

• High school diploma or GED required.
• Strong computer skills and the ability to navigate multiple systems while accurately entering and managing patient information.
• Excellent verbal and written communication skills, with the ability to interact professionally and compassionately with patients.
• Strong organizational skills and attention to detail to ensure accurate scheduling and documentation.
• Ability to manage a high volume of incoming calls and requests while maintaining efficiency and service quality.
• Patient-focused approach, demonstrating empathy, patience, and professionalism when handling questions and administrative concerns.
• Ability to work independently, prioritize tasks, and adapt to a busy healthcare environment.
• No specific professional license or certification is required.

Benefits:

• Salary range: $18.64$28.53 per hour, depending on experience, skills, education, location, and internal compensation equity.
• Full-time employment opportunity.
• Remote-eligible position, offering virtual work arrangements.
• Opportunity to contribute to a meaningful healthcare mission focused on cancer prevention and treatment.
• Work alongside dedicated healthcare professionals in a collaborative, patient-centered environment.
• Opportunity to develop experience in healthcare administration, patient coordination, and scheduling operations.