General Manager

The General Manager of our hotel is a dynamic, highly polished, hands‑on leader responsible for the successful operation and strategic direction of all hotel departments. This role will play a critical part in leading the property through an exciting transformation as the hotel undergoes a significant renovation and repositions into a more independent, resort‑style concept designed to deliver an elevated guest experience. This is not a traditional hotel operations role. We are seeking a high‑caliber General Manager with the presence, professionalism, and commercial mindset to lead a more refined hospitality environment, elevate service delivery, strengthen the hotel’s market positioning, and identify opportunities to drive ancillary revenue across the property. The General Manager must demonstrate strong business acumen, strategic thinking, operational discipline, and the ability to lead and inspire teams while executing on both immediate priorities and long‑term objectives. This leader will be expected to help shape the guest experience, support the repositioning of the asset, and build a service culture aligned with a more upscale, experience‑driven concept. You will be focused on optimizing each guest’s experience by living out our company purpose: “hospitality from our family to yours.” Job Responsibilities: Oversee daily hotel operations across all departments, ensuring cleanliness, service execution, presentation standards, and overall operational performance are consistently met. Serve as the on‑property leader during the hotel’s renovation and transition into a more independent, resort‑style concept, helping guide operational readiness, service enhancements, and overall repositioning efforts. Lead the hotel with a strong focus on elevated guest service, attention to detail, and a polished, high‑end presentation across all guest touchpoints. Identify, develop, and execute strategies to drive ancillary revenue opportunities, including food and beverage, amenities, upgraded guest offerings, events, partnerships, and other on‑property experiences. Conduct daily property inspections to assess condition, safety, cleanliness, service quality, and readiness of all public areas, guest rooms, and back‑of‑house spaces. Ensure full compliance with company policies and all applicable local, state, and federal regulations. Hire, onboard, train, and develop hotel associates to foster a positive, accountability‑driven, service‑focused culture. Conduct regular coaching, performance evaluations, and disciplinary action as necessary. Lead by example, maintaining a visible, engaged, and approachable presence throughout the property. Prepare and manage the annual hotel budget; monitor labor, expenses, and overall financial performance. Oversee all hotel accounting functions, including accounts payable, accounts receivable, payroll coordination, and expense controls. Analyze monthly financial reports, forecast performance, and review guest service metrics to identify trends and implement corrective actions. Promote and uphold a culture of service excellence, ensuring a consistently positive and memorable guest experience. Monitor and respond to guest feedback; resolve service concerns promptly, professionally, and with sound judgment. Review guest satisfaction scores regularly and implement action plans to improve performance and support the hotel’s repositioned service standards. Partner with the revenue manager and sales team to develop and execute strategies that optimize occupancy, ADR, RevPAR, and total hotel revenue. Support local sales efforts and help build a strong business mix aligned with the hotel’s evolving concept and market positioning. Build community relationships, local partnerships, and business connections that enhance visibility, strengthen reputation, and support hotel revenue opportunities. Ensure compliance with labor laws and NHG policies regarding scheduling, attendance, workplace conduct, and associate relations. Celebrate team successes and foster a respectful, team‑oriented work environment built on accountability and professionalism. Enforce hotel safety and security protocols, including emergency procedures, key control, and incident reporting. Maintain a safe and hazard‑free environment for guests and associates; ensure unsafe conditions and incidents are promptly documented and addressed. Complete required safety training and ensure team compliance. Represent the hotel positively within the local community through networking, partnerships, and active involvement. Respond promptly to emails, calls, and all forms of guest and corporate communication. Greet guests during your shift with a warm, professional, and welcoming demeanor. Follow procedures for lost and found, interdepartmental coordination, and safety incident reporting. Maintain a professional appearance in accordance with company standards. Additional responsibilities may be assigned as needed to support the hotel’s evolving business needs. Job Qualifications: Bachelor’s degree in Hotel Management, Business Administration, or related field preferred. Minimum of 3 years of experience as a General Manager or senior hotel leader in a hotel, resort, lifestyle, or upscale hospitality environment. Demonstrated success leading a hotel with high guest service expectations, strong operational standards, and revenue accountability. Experience supporting a hotel renovation, repositioning, independent conversion, or major operational transformation strongly preferred. Proven ability to lead polished, service‑focused operations and create an elevated guest experience beyond traditional select‑service expectations. Strong understanding of hotel financials, budgeting, forecasting, labor management, and revenue performance. Experience identifying and growing ancillary revenue streams and maximizing total hotel profitability preferred. Strong leadership, team development, communication, and problem‑solving skills. Experience with front office, housekeeping, food and beverage, and broader hotel operations strongly preferred. Proficient with smartphones, computers, and standard office software; capable of learning and using hotel systems effectively. Must possess a valid driver’s license and be available for on‑call support as needed. Must be able to work a flexible schedule, including weekends, holidays, and emergency on‑call shifts based on business demands. Physical Demands: Must be able to lift, push, pull, or carry up to 50 pounds independently. This position requires frequent standing, walking, bending, reaching, twisting, and use of hands and arms throughout the shift. Must be able to move freely throughout all hotel areas, including guest rooms, laundry, mechanical spaces, public spaces, and outdoor areas as needed. Ability to work in a fast‑paced environment, handle multiple tasks simultaneously, and remain composed under pressure. Visual and auditory acuity required to monitor guest activity, observe property conditions, and communicate effectively. As a family‑owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight‑knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development. Comprehensive health, dental, and vision insurance, plus disability and life coverage Comprehensive Benefits Package for Full‑Time Employees Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year 401(k) with employer match Exclusive global hotel discounts Career growth opportunities across our hotel portfolio Additional perks including paid volunteer time and lifestyle discounts. Source: Naples Hotel Group #J-18808-Ljbffr