Medical Assistant Palliative Care Outpatient

Job Description

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

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Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

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E Education

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• Graduate from an accredited program for medical assistants with one year in a medical office setting preferred. 
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• If not a graduate from a medical assisting program then three years experience in a medical office setting is required.  
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Experience / Qualifications

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• BLS certification through the American Heart Association for Healthcare Providers.
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• One or more years’ experience as a medical assistant
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• Medical Assistance Certification preferred.
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• Knowledge of the outpatient practice of medicine. 
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• Must have experience in medical assisting. 
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• Knowledge of medical practice, patient care skills, examination, diagnostic and treatment room procedures. 
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• Knowledge of medical equipment and instruments to administer patient care. 
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• Knowledge of common safety hazards and precautions to establish a safe work environment.  
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• Knowledge of Healthcare Scheduling Software preferred.
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• Must possess computer skills and customer service skills. 
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• Capable of making sound decisions. 
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• Detail oriented and self motivated.
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Position Summary

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The Medical Assistant II is a multi skilled specialist who supports the Physician Practice Manager in all aspects of the medical practice under the direct responsibility of the physician. Responsibilities include training Medical Assistants in all clinical and office practices. Oversees patient care management, executes administrative and clinical procedures and performs supervisory functions pertaining to position. Competency requires that the medical assistant adheres to ethical and legal standards of professional practice, recognize and respond to emergencies and demonstrates professional characteristics.

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Responsibilities include:

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• Ensure a chaperone is present at exam.
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• Assists clinical personnel during visit.
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• Remain with patient during exam.
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• Ensures clinical staffing and scheduling.
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• Reviews clinical reports.
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• Maintains controlled substance inventory.
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• Conducts “code” and other emergency office drills.
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• Maintains inventory for crash cart.
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• Reviews and disposes of any services (i.e., post-op, OB, Follow-up on consults, etc.) triages in-office emergencies.
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• Educates patients in diet, preparation for procedures, administration of medicine, risks, and precautions.
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Scheduling Responsibilities:

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• Responsible for the accurate scheduling of all related surgical procedures and pre-admission testing appointments, in coordination with all other resource providers (i.e. Anesthesia); according to provider preferences, and patient condition.
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• Ability to brainstorm with members of the JMCPG team, the OR team and related physicians to accommodate all departmental customers.
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• Performs other duties as assigned.
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Team Member Competencies

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Establishing Relationships

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Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization.  Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

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Peer Support

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Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. 

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Inspiring and Motivating Others

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Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments.  Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow. 

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Demonstrating Emotional Intelligence

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Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

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Acting with Integrity

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Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations.  Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments.  Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

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Being a Champion for Change and Innovation

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Supports people in their efforts to try new things.  Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.

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Communicating Effectively

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Speaks and writes clearly, conveys information in a concise, organized, and logical manner.  Is adept at tailoring the message to fit the interests and needs of the audience.  Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.

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Promoting Diversity and Inclusion

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Treats all people with dignity and respect.  Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics.  Challenges bias and intolerance.  Develops all-inclusive groups in the realms of social interaction and communication.  Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

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Physical Requirements

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This job can be physically demanding at times requiring stooping, sitting, standing, and walking for long periods of time.  The team member will need to frequently assist lifting patients and heavy equipment. Must be able to work in a stressful environment, work independently, making sound decisions, detail oriented, alert, and self-motivated. Ability to push/pull up to 40lbs, carry and lift up to 50lbs.                                                                                                                                                                                                                                                        

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Threshold Requirements

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• These threshold requirements are required and completed yearly basis\n
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  • Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
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  • TB/PPD Surveillance Program
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  • Maintenance of required professional licensing and/or certification(s).
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This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associates with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments). I have reviewed these job requirements and verify that I can perform all essential functions of this position.