Front Desk Coordinator

Front Desk Coordinator at Whip Salon Job Description We're looking for an upbeat, customer service-focused professional to be the welcoming face of our Ridgefield salon. If you thrive in a fast-paced hospitality environment and love connecting with people, we want you! About Whip Salon Whip Salon is a modern, full-service salon with 8 locations across Connecticut and South Carolina. The Whip Salon brand is known for its trendy, superior yet friendly service, its talented team of stylists, its cool modern vibe, easy online booking, quality, and value. Whip Salons are among the top-rated salons in all of their markets. Find us at whipsalon.com and follow us on Instagram at @whipsalon. Whip Salon is an equal opportunity employer. Key Responsibilities Master our POS system to create and manage bookings seamlessly Welcome guests warmly, offer beverages, and create a positive first impression Answer phones and respond to emails promptly and professionally Manage cash handling, perform daily counts, and make bank runs Support stylists by managing schedules and keeping them on time with clients Communicate effectively with clients about services, pricing, and expectations Facilitate product sales and help clients feel excited about purchases Assist with supply orders and maintain proper inventory levels Deliver outstanding, 5-star customer service every single day — exceeding expectations Support social media and marketing efforts to build the salon's brand Maintain a clean, tidy salon at all times (including bathrooms and sink areas) Support cleaning and laundry tasks as needed Keep the Regional Operations Manager informed of important information via email or phone Handle other duties and errands as necessary Qualifications Required Motivated, upbeat, and reliable with consistent attendance Excellent customer service skills with a passion for helping clients Minimum 1 year hospitality experience (retail, salon, or similar environment) Minimum 2 years customer service experience Ability to thrive in a fast-paced, multi-tasking environment Strong prioritization skills and ability to adapt to changing needs Ability to remain calm and professional under pressure Flexible with schedule based on salon needs Familiarity with POS systems and basic computer/printer skills Experience upselling products is a plus Beauty salon experience is a plus (not required) High school diploma or equivalent preferred #J-18808-Ljbffr Whip Salon