Desktop Support Technician

Advanced Desktop Support SpecialistThe ideal candidate will have extensive and advanced desktop experience. This person will provide technical guidance and support to our business and customers, their hardware, applications, and operating systems. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.Responsibilities:Advanced desktop support experience- troubleshooting, configuration, software installationAdept at M365, Windows, Active Directory, ticketing systemsProvide troubleshooting and support to end users on a variety of issues- incidents and problemsProvide technical assistance to the customer (Examples) - Password reset - Account information - Case number information - Adobe Reader issues - Brower issues - Technical computer issues - Internet connectivitySet up equipment for employee useImage computers using a variety of methodsInstall and perform minor repairs to computers and peripheral equipment within the office premisesMust have strong networking skills- IDF/MDF, switches, routers, access pointExperience:5 years of experience in software, hardware, and networkProvide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365Experience with of Windows, M365, PC and Printer configurationStrong customer service skills, detail oriented, and deadline drivenStrong phone and verbal communication skills along with active listening skills