Front Office Assistant - Vascular Surgery / ZH/WC
Orlando Health
Front Office Assistant
Position Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
Why is Florida Medical Clinic Orlando Health your best place to work?
- Education & Career Growth Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
- Health & Wellness Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
- Financial & Retirement Up to 5% employer match on retirement contributions.
- Work-Life Balance Four weeks of paid parental leave, PTO, and flexible leave options.
- Family & Pet Support Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Responsibilities:
- Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
- Obtains accurate and complete patient demographic and insurance information.
- Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
- Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
- Interacts with patients and families in a professional manner.
- Maintains compliance with all Orlando Health policies and procedures.
- Participates in Quality Assurance/Quality Indicator activities as assigned.
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
- Practices the efficient use of supplies.
- Assists Billing Service as requested.
Qualifications:
- High School graduate or equivalent.
- Six (6) months experience in a clerical office, or general business, and/or customer service setting.
Vacancy posted 4 days ago
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