Patient Care Coordinator

Associate Patient Care CoordinatorOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.Hours: This position is full-time (40 hours/week). Monday through Friday, an 8-hour shift between the hours of 6:45 am to 5:00pm. The supervisor will determine the schedule. May be asked to float to other practices as needed.Location: 4750 W Oakey Blvd., Las Vegas, NV 89012. You may be required to travel 10% of the time to nearby offices.Primary Responsibilities:Provide exceptional service to all customersResponsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct in IDX and update as necessaryCollect appropriate co-pays and adhere to all cash handling policiesSchedule appointments as necessary, verifying correct visit type and primary care providerResponsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assistedWork with back-office staff to ensure smooth patient flowResolve service issues and complaints, and defer to appropriate management or clinical personnel when necessaryAssist co-workers and team members with duties when requested, to include but not limited to, floating to other areasPerforms additional duties as assignedWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED1+ years of healthcare or customer service experienceIntermediate level of proficiency with MS Office (Word, Excel, Outlook, etc.)Independent means of transportation and the ability to travel 10% of the time during work hours for job related tasksPreferred Qualifications:1+ years of experience in a health care setting1+ years of experience with insurance programs and basic managed care principals such as referrals and prior authorizationKnowledge/understanding of CPT/ICD-10 codingExperience working with an electronic health recordMedical office setting experienceKnowledge of medical terminologyBilingual in Spanish/EnglishPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.