House Manager

Location 400 W College Ave,Appleton, WI, 54911,United States Employee Type Part Time Description Primary Functions & Responsibilities Understand and ensure excellent guest experience per the standards, policies and procedures set forth by the Fox Cities Performing Arts Center. Oversee the execution of all events in a welcoming and professional manner. Resolve guest concerns and incidents efficiently and effectively. Work with ticketing managers, health and safety manager and team, facility supervisors, production managers and event managers as needed to maintain an environment conducive to a successful event. Review and execute all event information in Center’s event management software (Momentus Elite), including but not limited to: client, event description, anticipated attendance, signage, staffing, event and house policies and accessibility services. Work with event coordinators for a successful transition as the Center’s point of contact for all non-ticketed events. Maintain regular communication with clients before, during and after all events. Supervise scheduled staff at all events including floor supervisors and volunteer staff. Lead staff meetings to review event details and policies. Familiarize and actively enforce standard facility guidelines and policies, including but not limited to: Americans with Disabilities Act, fire and safety codes and emergency action plans. Track and update post event data using Momentus Elite to reflect any changes from the execution of the event. Complete post event, incident and other reports as required. Manage lost and found inventory as directed. Assist the patron services manager as directed in administrative duties, including but not limited to: coordinate volunteer database, organizing storage spaces, cleaning and maintaining equipment and event preparation. Maintain team communication, including emails, voicemails and message boards. Assist in maintaining confidential staff files relating to attendance, scheduling and disciplinary action. Assist the patron services manager in the training and development of the staff, including floor supervisors and volunteers. Secondary Functions Make recommendations for constant process improvement and standard operating procedures to patron services manager. Direct guests confidently throughout the front of house, including but not limited to: seating locations, event spaces, bathrooms and ADA services. Engage guests actively to support Center initiatives, including but not limited to seasonal fundraising campaigns. Attend Center trainings and meetings as assigned. Create staff schedules based on the needs of events as directed by the patron services manager. Complete and maintain First Aid, CPR and AED certification. Requirements Minimum Qualifications: Associate’s degree with a minimum of two years’ house or event management and/or operations experience in a performing arts venue and volunteer management experience. Knowledge, Skills and Abilities Professional and positive attitude Ability to resolve guest concerns and complaints expeditiously, professionally and independently Strong oral and written communication skills as well as relationship building skills Ability to work under pressure in a fast-paced environment Excellent organization skills and multitasking abilities with strong problem-solving skills Exceptional attention to detail Strong working knowledge of Microsoft Outlook, SharePoint, Word, Excel, event management software and volunteer management software Ability to organize tasks and work independently Must be able to work flexible hours including nights, weekends and holidays Must be able to lift, push and/or carry at least 30 pounds Must be able to stand for the duration of an event #J-18808-Ljbffr