Patient Experience Investigator & Advocate
UNC Health Care
UNC Health Care is seeking a Patient Experience Advisor to ensure a positive, fair, and consistent care experience. You will investigate patient grievances, collaborate with staff and Legal/Risk Management, and provide actionable feedback to improve service across the health system. You will coach colleagues on policy interpretation concerning patient grievances, analyze data to identify trends, and communicate resolutions while aligning with CMS guidelines. #J-18808-Ljbffr UNC Health Care
Vacancy posted 3 days ago
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